Intake Specialist

TopDog Law

8d

About The Position

Our rapidly growing lead generation law practice is seeking full-time dedicated and detail-oriented Legal Intake Specialists to join our team. As a Legal Intake Specialist, you will serve as the first point of contact for individuals seeking legal assistance providing empathetic support through the screening process. The ideal candidate will be responsible for managing incoming client inquiries, conducting initial consultations, and providing exceptional customer service. This position plays a crucial role in the client intake process and requires strong communication skills and a passion for helping others.
If you have prior legal intake or customer service experience in a call center environment, great communication skills, and a passion for helping others, apply today!
Our call center is open 7 days a week 7 a.m. to midnight and candidates must be available for the following shifts listed here. These shifts can fall on any day of the week, you are guaranteed 40 hours a week and will have 2 days off each week with the schedule posted two weeks in advance.
This role is critical to our success because it:
Directly impacts [clients / revenue / case outcomes / team efficiency]
Supports speed, quality, and consistency as we scale
Helps protect and elevate the TopDog Law brand and client experience
Strengthens the foundation needed to grow responsibly and sustainably

Requirements

• Previous experience in a legal intake call center or customer service call center
• Background in the personal injury legal industry preferred
• High school diploma or equivalent required; Bachelor’s degree preferred
• Firm knowledge of spreadsheet and data management, as well as computer skills
• Previous experience with CRM and case management software is desired; Salesforce preferred
• Possesses outstanding communication skills (both written and verbal) and a sense of empathy
• Excellent organization and time-management abilities
• Ability to problem-solve or manage a challenging caller while on the phone
• Strong communication skills—written and verbal
• Ability to think critically, prioritize effectively, and execute with speed

Nice To Haves

• Experience in a fast-growing or high-volume environment
• Comfort with ambiguity and evolving systems
• Experience in legal, professional services, or client-centric organizations

Responsibilities

• Manage incoming calls and digital leads from existing and new potential clients
• Listen attentively to caller concerns and gather relevant information about their potential or existing case
• Screen incoming potential client phone calls to make sure the potential case falls within our firm's qualifying criteria while helping the caller feel heard and understood
• Collect and document essential information from clients, such as personal details, contact information, case types, or any other relevant data specific to the client’s needs. Accurate data entry and organization are crucial in this role
• Intake Specialists will be held to quality standards established by the organization
• Intake Specialists will be eligible for monthly incentive bonuses based on individual and team performance
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees