Intake Specialist

COMANCHE NATION - INDIAN TRIBE

9d•$16 - $22

About The Position

Will be the interface between Comanche Nation Prevention & Recovery and its clients, prospective clients, tribal members, community and colleagues within the Comanche Nation’s departments and entities. Will also provide general office support to include, but not limited to managing telecommunications, correspondences, queries, supply orders and other duties as assigned.

Requirements

Must be at least 21 years of age.
Accountability - Ability to accept responsibility and account for his/her actions.
Adaptability - Ability to adapt to change in the workplace.
Integrity- Ability to handle confidential data, applications, information and etc.
Diverse Oriented - Ability to work efficiently and effectively regardless of their age, gender, race, ethnicity, religion, or job type.
Communication, Written & Oral – Ability to communicate clearly and concisely.
Computer/Printer Skills- Proficient in using computers, programs (Microsoft office), typing and operating standard office equipment
Customer Service- Ability to be courteous, patient, professional, helpful and etc.
Multitasking/Time Management - Ability to complete multiple tasks given and complete within given deadlines.
Organizational Skills- Schedule appointments, if needed, give direction/information, and organization of area.
Initiative - Ability to take action.
Must possess a valid Oklahoma driver’s license and be insurable under the Nation’s policy.
Must be willing to submit and pass a drug test,
Must be willing to submit a background check.
Associate’s in social science, Business or related field.
Must possess a minimum of two (2) years of work experience in substance abuse, criminal justice, or closely related field.

Nice To Haves

Preferred, but not required, to obtain First Aid/CPR training
Preference given to Comanche Tribal Members

Responsibilities

Serve as the first point of contact for clients, visitors, and callers by providing professional, courteous, and responsive customer service at all times.
Perform intake services for new and returning clients, ensuring all required documentation is completed accurately and in a timely manner.
Answer, screen, and direct incoming calls; take and relay messages; and maintain accurate call and visitor logs.
Provide general information regarding department and Comanche Nation services and assist clients with questions or referrals as needed.
Perform general clerical and administrative duties, including filing, typing, copying, faxing, scanning, and maintaining organized records.
Maintain confidentiality of all client information in accordance with Comanche Nation policies and applicable funding and regulatory requirements, including IHS Substance Abuse contract guidelines.
Process billing invoices and payments for office expenses and maintain accurate financial documentation as required.
Manage incoming and outgoing mail and correspondence in a timely and organized manner.
Maintain inventory of office supplies; order supplies as needed to ensure continuous office operations.
Prepare and distribute program materials, including schedules, sign-in sheets, flyers, and other documents.
Coordinate and schedule meetings, appointments, and classes as directed.
Maintain a clean, organized, and professional office environment.
Ensure office equipment is functional and arrange for maintenance or repairs when necessary.
Assist with data collection and data entry for program reporting to funding agencies and the Comanche Business Committee.
Conduct urine analysis screenings for prospective tribal employees and current staff when required.
Provide administrative support to the Program Director and Substance Abuse Program as needed.
Perform other duties as assigned.