Intake Specialist (DAW NWAC)

sermetro • Detroit, MI

2d • Onsite

About The Position

Responsible for assisting customers in the Resource Room and within the Detroit At Work Career Center. Also, updates and maintains participants' records, enters data, and performs other office support tasks.

Requirements

• High School Diploma or GED certificate required.
• Three years of customer service experience.
• General knowledge of Career Center services and programs.
• Knowledge of relevant office equipment.
• Ability to interact with customers in a positive and productive manner.
• Ability to input basic data into personal computer.
• Ability to prepare routine reports, file records correctly, and type materials as requested
• Ability to effectively read and interpret written procedures.
• Knowledge of or ability to learn data tracking and management information systems.
• Excellent written and verbal communications skills.
• Must be willing to work a flexible schedule.

Nice To Haves

• Associate degree or a combination of education and related experience preferred.
• Bilingual language skills preferred.

Responsibilities

• Assist customers in the Resource Room with general job search activities.
• Facilitates intake/orientation, explaining Career Center services and expectations.
• Shows interest and concern for all customers, treating them with respect and care.
• Uses personal computer to input data into automated reporting system.
• Assists with documentation including collecting required completed documents accurately and expeditiously.
• Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.
• Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation.
• Maintains organized and efficient filing system.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees