Customer Service Representative (DAW NWAC)

sermetro • Detroit, MI

2d • Onsite

About The Position

Serves as the first point of contact for customers. Also, assists in the Resource Room and with office support functions.

Requirements

• Associate degree preferred; high school diploma or GED certificate required.
• Three years of customer service experience.
• General knowledge of Detroit At Work Career Center services and programs.
• Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls
• Ability to deal with multiple individuals from diverse backgrounds and varying levels of need.
• Knowledge of relevant office equipment and to input basic data into personal computer.
• Ability to interact with customers in a positive and productive manner.
• Ability to prepare routine reports, files records correctly, and type materials neatly and accurately.
• Ability to effectively read and interpret written procedures.
• Excellent written and verbal communications skills.
• Must be willing to work a flexible schedule and be able to sit for extended periods of time.

Nice To Haves

• Bilingual language skills (English/Spanish) preferred.

Responsibilities

• Answers telephones in a courteous manner and directs the caller to the appropriate staff person.
• Monitors activity in front lobby, greets customers, provides relevant program information, and refers to appropriate staff person for assistance.
• Provides objective initial assessment customer’s first contact with the Detroit At Work Career Center.
• Provides orientation to customers on Career Center services.
• Assist customers in the Resource Room with general job search activities.
• Shows interest and concern for all customers, treating them with respect and care.
• Uses personal computer to make input into automated reporting system. Assists staff in completing documents accurately and expeditiously.
• Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.
• Maintains detailed participant records in compliance with policies and procedures. Maintains organized and efficient filing system.
• Assists in maintaining inventory of center supplies and materials.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees