Intake Specialist - Williamsburg

TSNE • New York, NY

4d • $28 - $30 • Onsite

About The Position

Worker’s Justice Project (WJP) (workersjustice.org) was founded in 2010 to address the racial and economic injustices that low-wage immigrant workers face in New York City by building collective power to win institutional change. WJP runs two long-standing worker’s centers in Brooklyn. We promote justice and opportunity for low-wage immigrant workers in New York City by pushing for systematic enforcement and expansion of workplace protections, which include labor and occupational health and safety standards while advocating for industry-specific efforts to improve working conditions. WJP also offers skills-building training to workers in health & safety and industry-specific areas, and we educate immigrant communities about their rights in the workplace and how to exercise those rights.
WJP is a fiscally sponsored organization of Third Sector New England, Inc. (TSNE) (tsne.org).
The Intake Specialist works from WJP‘s Williamsburg Worker Center. This is an on-site role that will involve regular evening and weekend work. Fluency in English and Spanish is required. The Specialist works directly supporting a team of organizers and case managers who are ready to strengthen and expand WJP’s membership, win concrete and transformative workplace campaign victories, and significantly contribute to long-term movement building in New York City and beyond. The Intake Specialist is a key team member to help manage the flow of people and services at the Williamsburg Center.

Requirements

• Fluency in written and spoken English and Spanish required; additional languages such as French, Bengali or Mandarin a plus;
• High school diploma or GED and 2+ years of equivalent experience in an administrative support role; Associates or Bachelor’s degree a plus;
• Proficiency with Microsoft and Google applications and equipment operation such as printers, copiers, scanners, fax machines, and telephones;
• Administrative and organizational skills necessary to carry out the job description responsibilities;
• Strong written and verbal communications skills in English and Spanish;
• Dedication and ability to work a flexible schedule including early mornings, evenings, and/or weekends as needed;
• Ability to handle multiple priorities at the same time.
• Helping workers in connecting with service providers.
• Strong alignment with WJP’s vision and mission;

Nice To Haves

• Experience with immigrant communities and/or worker organizing in NYC a plus.

Responsibilities

• Staffing the reception area and being the first point of contact for members and visitors (both on the phone and in person);
• Conducting initial screening and intake process for people seeking services;
• Maintaining member records in WJP’s PowerBase database and training frontline staff on how to conduct registration and membership in PowerBase;
• Establishing and managing a visitor triage system in collaboration with other WJP staff;
• Referring clients to appropriate WJP services or service providers such as case management, trainings, wage theft assistance, English classes and more;
• Referring clients whose needs fall outside the mandate and skills of WJP to partner agencies and programs;
• Identifying new referral sources and building new potential partnerships to refer members and visitors to services;
• Checking and sorting WJP’s mail and package deliveries;
• Occasionally assisting with registration and intake at WJP events around the city, both indoors and outdoors;
• Maintain an inventory of supplies (including office supplies, food and beverages, and cleaning supplies) for the Center and order more supplies as needed in accordance with WJP’s purchasing process;
• Support WJP team in conducting outreach and follow up calls and texts to members and workers participating in classes or trainings;
• Assisting with case management by connecting members with service providers and/or WJP program staff and conducting follow up communication and services as needed;
• Keeping a record of phone calls, e-mails and messages received;
• Producing reports and statistics from collected data on a daily, weekly and monthly basis as needed;
• Support in creating and printing flyers and other materials to promote WJP’s programs and organizational activities;
• Help preparing WJP correspondence for members, clients and others;
• Provide support with other programmatic/administrative duties, as needed.
• Other duties as assigned.

Benefits

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and ability to accrue up to 487.5 hours of health leave time for benefited staff.
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost Guardian Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid 403b plan through TIAA.
• ...and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED