Intake Specialist - Atlanta

The Lisinski Law Firm•Norcross, GA

About The Position

As an Intake Specialist, you are the heartbeat of our firm. You are the first person our clients meet, the one who transforms their uncertainty into a clear path toward justice. This isn't just a role; it’s a mission where your empathy builds trust, and your sales expertise drives our firm’s growth. Why this role? Impact: You’ll be the bridge for the Latino community in Atlanta to access world-class legal services. Consultative Sales: You won’t just "take calls"; you will conduct deep-dive consultations, educate clients on their rights, and close the gap between a lead and a life-changing case. Growth: In a metrics-based environment, your results speak for themselves. You’ll be part of a high-performance Business Development team that values your voice and your hustle. If you are bilingual, organized, and love the "art of the close" while maintaining a human touch, we want to meet you!

Requirements

Bilingual (Spanish English) B2-C1
Proficient with Microsoft Office Suite or related software
High School Diploma or equivalent experience
Excellent verbal and written communication skills
Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal
Customer service and selling skills
Proven ability to meet deadlines and time manage themselves
Impeccable organizational skills and attention to detail
Strong problem-solving skills
Experience in sales or metrics-based environment preferred

Responsibilities

Learn, memorize, and research the case types we offer at the firm based on the attorney’s guidelines.
Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications.
Lead Interviews with approved sales scripts and empathy to build rapport with potential clients.
Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans.
Educate clients on the benefits of partnering with our firm and the payment options available to them.
Convert potential leads into admitted clients based on the benefits and values of each case type.
Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm.
If eligible, based on the client’s initial down payment, this individual is responsible for scheduling the sign-up appointment.
Responsible for sending contracts to clients following the down payment.
Stay up to date on weekly legal training with firm attorneys.