Intake Specialist

The Lisinski Law Firm•Boston, MA

5h•$24

About The Position

As an Intake Specialist, you are the first voice our clients trust and a key driver of the firm’s revenue. You’ll lead in depth consultations, assess each client’s situation, and confidently guide them toward the service that best meets their needs. This role blends empathy, structured interviewing, and sales skill to create a smooth, high quality entry into the firm. You’ll build rapport quickly, communicate clearly in English and Spanish, and help clients understand both the legal pathways available to them and the value of partnering with our team. Your ability to listen, educate, and convert interested leads into committed clients directly impacts the number of families we’re able to help. If you’re energized by meaningful conversations, motivated by metrics, and skilled at turning uncertainty into clarity this role offers the chance to make a real difference from day one.

Requirements

Bilingual (Spanish English) B2-C1
Proficient with Microsoft Office Suite or related software
High School Diploma or equivalent experience
Excellent verbal and written communication skills
Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal
World class customer service and selling skills
Proven ability to meet deadlines and time manage themselves
Impeccable organizational skills and attention to detail
Strong problem-solving skills

Nice To Haves

Experience in sales or metrics-based environment preferred

Responsibilities

Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines.
Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications.
Lead Interviews with approved sales scripts and empathy to build rapport with potential clients.
Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans.
Educate clients on the benefits of partnering with our firm and the payment options available to them.
Convert potential leads into admitted clients based on benefits and values of each case type.
Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm.
If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment.
Responsible for sending contracts to clients following down payment.
Stay up to date on weekly legal training with firm attorneys.