EM - Intake Specialist

La Frontera Center Inc.•Phoenix, AZ

About The Position

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. Our Clinical Service Liaison/Intake Specialist will participate in community outreach and engagement for the purposes of community education, awareness of mental health resources for children/adults, identifying uninsured or under-insured who may qualify for mental health services under MHBG or CBHSF grants. Additionally, the Clinical Service Liaison will participate in the enrollment of children/adults for those referrals obtained via the outreach activities. Shift: M-F 8am-5pm

Requirements

Must qualify as BHT (Behavioral Health Technician).
Basic clinical skills.
Effective communicator: written, verbal, interpersonal, presentations, meeting facilitation.
Must be comfortable outreaching to businesses, agencies, schools; comfortable with public speaking.
Effective personal organization; ability to prioritize; work efficiently and independently
Strong customer service orientation.
Training/Presentation knowledge and/or experience.
Proficient with MS Office products: Word, Excel, Outlook, PowerPoint.
Must have a Fingerprint Clearance Card or be eligible to obtain one.
Must be 21 years of age or older at time of employment.
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.

Nice To Haves

Knowledge of NextGen preferred but not required.

Responsibilities

Clinical Service Liaison will be active in the community to identify and solicit MHBG referrals
Clinical Service Liaison will develop, enhance, maintain relationships with other community providers of services
Clinical Service Liaison will coordinate and facilitate community/professional presentations on mental health resources, build awareness of mental health resources for the uninsured or under-insured
Comply with all tracking and reporting requirements, including but not limited to mileage, associated expenses, referrals, presentations
Conduct initial enrollments, evaluations, assessments for referrals acquired. Direct services may be in-home, in school, community based, or office based.
In collaboration with each client, support services to families, youth, and adults, that meet the following 12 Arizona Principles: Collaboration with the family, youth and adult; Emphasis on achieving functional outcomes; Collaboration with others, including participation in unified assessment, planning, and service approaches when families, youth, and adults are involved with multiple systems; Access for families, youth, and adults to a comprehensive array of sufficient behavioral health services to meet their needs; Best practices; Most appropriate setting; Timeliness; Services tailored to the family, youth, and adult; Stability in placements; Respect for the family’s, youth’s, and adult’s unique cultural heritage; Independence; Connection to natural supports.
Ensure the continuity of care in the provision of comprehensive behavioral health services to family, youth, and adult. Assist additional team members, which include Clinical Coordinators, Managers, and/or Director in coordinating communication with other departments of the agency or with external stakeholders in accomplishing this function.
Deliver 40 hours of work per week, with a goal of 15 hours of direct client contact, including case management as needed. Work independently and responsibly, and participate in the development, implementation, and evaluation of procedures and processing for organizing tracking and maintaining essential job responsibilities
Ensure quality service delivery, including clinical care and all associated duties. Comply with the agency’s standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review
Participate in regular supervision, accepting feedback and suggestions in a collaborative and strengths-based way. Interact regularly and constructively with the clinical team, support staff, and administrative staff
Demonstrate flexibility in schedule, including offering evening and/or weekend hours needed to meet essential job responsibilities