Intake Specialist

Housing Works • Brooklyn, NY

18h • Onsite

About The Position

The Intake Specialist is responsible for patient screening, including insurance eligibility and verification, new patient registration, and ensuring daily sliding fee scale applications for uninsured patients are complete and uploaded into the Electronic Medical Record (EMR). This role also involves issuing Good Faith Estimates for self-pay patients or those not using their insurance, and assisting the Patient Care Coordinator with medical case management services for all Primary Care patients. The specialist will support and actively participate in advocacy efforts to combat homelessness and AIDS, provide excellent customer service, and uphold Housing Works’ core values. The position requires adaptability to a fast-paced environment, assisting in other roles as needed based on priority demands, and providing coverage for Patient Service Representatives. The specialist must deliver strengths-based, gender-affirming, trauma-informed, low-threshold/harm reduction-aligned healthcare to patients with diverse identities and lived experiences.

Requirements

• A strong understanding of HIV/AIDS, case management, and insurance enrollment.
• Ability to identify medical emergencies and promptly alert the appropriate medical and clinical personnel for assistance.
• Ability to navigate and utilize Microsoft Office Suite.
• A solid knowledge of HIPAA regulations regarding medical document requests is required.
• Strong organizational and case management skills are essential.
• Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, and weekend shifts from 9 AM–5 PM, with evening availability as needed.

Nice To Haves

• Associate’s degree preferred.
• Proficiency in Spanish is preferred.
• Preference for individuals with experiencing working in a community-based setting, particularly with patients who are LGTBQIA+, and/or have experienced homelessness, substance use, and/or mental health challenges

Responsibilities

• Complete New York State (NYS) Assistor Training for Insurance Enrollment within the first 30 days.
• Assist uninsured patients with enrolling in insurance through the NYS Marketplace, including ADAP applications for Health Services clients, as well as PrEP, HIV, and Hep C Navigation Services.
• Issue Good Faith Estimates for clients who require them at least three days before their visit.
• Verify insurance eligibility for both scheduled and walk-in visits.
• Complete Sliding Fee Scale applications for uninsured/underinsured patients and upload them into the Electronic Medical Record (EMR).
• Enroll clients in Medicaid HMO and assist them with changing their insurance or Primary Care Provider (PCP).
• Participate in interdisciplinary meetings, morning huddles, and regular medical staff meetings, including Quality Improvement (QI) sessions.
• Support and actively participate in advocacy efforts to combat homelessness and AIDS.
• Provide excellent customer service, addressing concerns effectively and escalating issues to the Clinic Manager or Health Center Director as needed.
• Uphold Housing Works’ core values: All-In, Stronger Together, High Performance, and Membership.
• Adapt to a fast-paced environment, assisting in other roles as needed based on priority demands.
• Perform additional duties as assigned by the Health Center Director or Clinic Operations Manager.
• Provide coverage as needed for Patient Service Representatives.
• Must be able to provide strengths-based, gender-affirming, trauma informed, low-threshold/ harm reduction-aligned healthcare to patients with diverse identities and lived experiences

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees