Intake Specialist

Friesen Group Inc•Reno, NV

just now

About The Position

Owens (A Friesen Group Company) Owens provides state-of-the-art medical equipment and supplies to patients and caregivers throughout the northern California and the Reno area. For more than 60 years, we've been providing custom healthcare solutions for patients and providers. We're committed to providing patients with the highest quality care, with a wide range of services, including CPAP/BiPAP, capnography, non-invasive ventilation, airway clearance, and specialty therapies. Owens Core Values: Human Value – Take Ownership – Make the Difference – Set the Pace – Embrace Change Who we are looking for: Are you a people-first problem solver who loves organization, accuracy, and technology? Do you thrive in a fast-paced environment where your work directly supports patient care? If so, you may be the perfect fit for our Intake Specialist position. As the first point of contact for patients, healthcare providers, and internal teams, you’ll play a crucial role in ensuring timely, accurate processing of medical device orders. Your communication skills, attention to detail, and computer savvy will help us deliver high-quality service and life-changing equipment to those who need it most.

Requirements

High school diploma or equivalent (Required)
I year of customer Service experience
1 year experience in healthcare intake, medical office, DME, customer service, or related field, preferred
Proficient with MS Suite, digital documentation, and multitasking tools

Nice To Haves

Experience with EHR, CRM, or order-management software (preferred)
Knowledge of medical terminology, DME, or medical office processes (a plus, but not required)
Knowledge of HCPC codes, preferred
Excellent communication and customer service skills
Strong computer and data-entry abilities; able to learn new systems quickly
High level of accuracy and attention to detail
Ability to prioritize and manage multiple tasks in a fast-moving workflow
Team-oriented, dependable, and comfortable working cross-departmentally
Commitment to confidentiality and regulatory compliance

Responsibilities

Serve as the primary contact for incoming patient and provider requests
Gather and verify all intake information, documentation, and medical orders
Enter accurate data into EMR/EHR, CRM, and order-management systems
Review prescriptions, insurance requirements, and compliance documents
Coordinate with clinical teams, customer service, and insurance verification
Ensure devices and equipment orders meet regulatory standards (HIPAA, FDA, DME requirements)
Track order status and follow up as needed
Provide compassionate, professional support to patients and partners
Other duties as needed