Intake Specialist
About The Position
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches. The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week. CFWB has three (3) borough-based Resource Areas (RAs) responsible for verifying and re-certifying the eligibility of all low income (non-TANF) families for voucher child-care services. This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing. Intake staff plays a critical role in this process, ensuring that cases are assigned in a timely manner so that we can adhere to state mandates regarding the childcare processing time frame.
Requirements
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Coordinate, prepare, and distribute appropriate communications to parents and programs
- Liaise with and provide information to the Central Intake Team and other RA unit staff
- Provide technical assistance and support to child care programs in eligibility and enrollment issues
- Research and review case and program information in the Automated Child Care Information System (ACCIS)
- May assist clients and programs in person with childcare applications and inquiries
- Data-enter case information into Control Log
- Receive Child Care Applications via Vanguard electronic files, email, fax, and USPS Mail
- Review Cases for accuracy and ensure that all pertinent documents are received
- Troubleshoot and follow up, when necessary, for missing documents from case files
- Assign cases to case processors using the Resource Area Control Log
- Conduct WMS search in ACCIS to determine whether the family is receiving Cash Assistance, if so, prepare a denial letter and refer the family to HRA Benefit Access Center
- Assist with special projects, as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
