Intake Specialist (Anthony, New Mexico)
About The Position
The Intake Specialist is the first person to greet and navigate the needs of people seeking services at FYI +. The resource specialist is responsible for harmonizing multiple systems of response and services through referral systems, service coordination, screening, and triage. Intake Specialist will also engage in outreach efforts and develop community relationship in efforts to provide consumers with a wide selection of services to meet the presenting needs. This role is intended to be a multi-service position that will require the ability to ensure customer service, customer satisfaction and service delivery from a trauma informed/ responsive lenses
Requirements
- Bachelor's Degree in a human service field from an accredited university and one (1) year relevant experience working with the target population; or hold an associate's degree in a human service field from an accredited college and have a minimum of two (2) years of experience working with the target
- Knowledge of psychiatric and mental health conditions
- Strong interpersonal and communication abilities
- Familiarity with community resources and referral networks
Nice To Haves
- Bilingual (English/Spanish)
- Experience working with both adults and youth
Responsibilities
- Provide confidential administrative support related to sensitive issues
- Triage customers' needs and guide them to the appropriate pathway of services
- Assists customers in completing all on-boarding paperwork and filling out applications and other forms necessary to access other health care professionals, regional agencies, and community service programs.
- Coordinate warm hand offs between providers for each pathway to services determined.
- Serve as a community referral link for customers to internal and/or external services and service providers.
- Schedules new patients for intake assessments with therapists daily
- Monitors scheduled intakes daily, if there is a no show or cancelation navigation specialist will schedule another patient
- Manage agency data tracking systems for all referrals that flow through the Resource and Referral
- Manage NM Star database and record all required data relevant to Treat First
- Verify Private insurance as well as Medicaid eligibility (via NM Medicaid portal) for clients
Benefits
- health
- dental
- life insurance
- short term and long term disability
- supplement plans
- 403(b)
- PTO
- 14 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
