Intake Specialist - Temple HELP Center

Hill Country Community Action Association•Temple, TX

About The Position

POSITION SUMMARY : The Intake Specialist will politely greet and sign in customers. He/she is expected to be aware of the services offered through the HELP Center, as well as other referral resources in the community. ESSENTIAL JOB FUNCTIONS : Perform reception duties for all three agencies in the building Work with in house agencies in regards to client-flow Become familiar with area resources and provide referrals as needed; maintain community resource list with point of contact at each. Work with central office to keep resources and MOU's current. Become familiar with rules and guidelines pertaining to services provided through various programs and determine potential eligibility for each program Complete the Basic Intake Form to initiate all services as needed. Ensure intake is completed and clients have all required documentation to complete an application SAVE-Verify all household members' program eligibility regarding citizenship, and when applicable enter clients into SAVE system to determine eligibility. Maintain CEAP waitlist in ACCESS Database by adding clients Set up each new client's profile in the data base software (Currently CAP60) as needed Serve as an advocate for the customer Process food vouchers Process incoming and outgoing mail Enter personal time worked in the Automated Time Keeping system (Currently Employee Web Services) Attend staff meetings, workshops and training events as required Perform other tasks as deemed necessary JOB REQUIREMENTS : EDUCATION/EXPERIENCE : Minimum: High School diploma or GED. Preferred education: Associate's or Bachelor's in Social Work or in a related field with experience in service delivery to the underprivileged or experience in HCCAA Programs. Knowledge of interviewing techniques and customer sensitivity required. SKILLS AND ABILITIES: Ability to work as a team member. Ability to communicate effectively, maintaining courtesy at all times. Ability to be respectful of and work effectively with individuals from various ethnic, socioeconomic, educational, and cultural backgrounds. Be flexible and have well-developed interpersonal skills. Be able to exercise independent judgment on a daily basis and maintain records and clearly understand written or verbal instruction. Ability to learn computer software as needed. OTHER: Professional in manner and attire. No record of a conviction which would contraindicate employment. Must have a valid Texas driver's license and a reliable vehicle with current vehicle liability insurance. Non-judgmental, unbiased attitude; must comply with all HCCAA Policies and maintain confidentiality in all phases of agency operations.

Requirements

Minimum: High School diploma or GED.
Knowledge of interviewing techniques and customer sensitivity required.
Ability to work as a team member.
Ability to communicate effectively, maintaining courtesy at all times.
Ability to be respectful of and work effectively with individuals from various ethnic, socioeconomic, educational, and cultural backgrounds.
Be flexible and have well-developed interpersonal skills.
Be able to exercise independent judgment on a daily basis and maintain records and clearly understand written or verbal instruction.
Ability to learn computer software as needed.
Professional in manner and attire.
No record of a conviction which would contraindicate employment.
Must have a valid Texas driver's license and a reliable vehicle with current vehicle liability insurance.
Non-judgmental, unbiased attitude; must comply with all HCCAA Policies and maintain confidentiality in all phases of agency operations.

Nice To Haves

Associate's or Bachelor's in Social Work or in a related field with experience in service delivery to the underprivileged or experience in HCCAA Programs.
Bilingual skills are encouraged.

Responsibilities

Perform reception duties for all three agencies in the building
Work with in house agencies in regards to client-flow
Become familiar with area resources and provide referrals as needed; maintain community resource list with point of contact at each.
Work with central office to keep resources and MOU's current.
Become familiar with rules and guidelines pertaining to services provided through various programs and determine potential eligibility for each program
Complete the Basic Intake Form to initiate all services as needed.
Ensure intake is completed and clients have all required documentation to complete an application
SAVE-Verify all household members' program eligibility regarding citizenship, and when applicable enter clients into SAVE system to determine eligibility.
Maintain CEAP waitlist in ACCESS Database by adding clients
Set up each new client's profile in the data base software (Currently CAP60) as needed
Serve as an advocate for the customer
Process food vouchers
Process incoming and outgoing mail
Enter personal time worked in the Automated Time Keeping system (Currently Employee Web Services)
Attend staff meetings, workshops and training events as required
Perform other tasks as deemed necessary