Intake Specialist - Bilingual (Spanish Required)

Golden Gate Regional Center • San Mateo, CA

7h • Hybrid

About The Position

Intake and Assessment Specialist Bilingual (Spanish Required)
Salary Range: $53,481 - $64,177 (USD) Annually
Are you looking to make an impact and do work you are passionate about?
GGRC is committed to assisting people with intellectual and developmental disabilities lead lives of liberty and opportunity. We are currently hiring an Intake Specialist in our San Mateo office.
When you are considering a new job, it’s normal to have tons of questions. Here are a few things we get asked all the time:
Where will I work?
This role offers a hybrid schedule giving you the opportunity to work in with clients in our San Mateo office and from the comfort of your own home.
What you’ll Do:
The Intake Specialist acts as the first point of contact between potential Early Start and continuing clients and the Regional Center. The position also needs to provide basic information on services and secure information to determine eligibility requirements and potential services. This position requires travel to offices and meetings throughout the Bay Area. Fluency in both written and verbal Spanish is required.

Requirements

• Bachelor’s Degree in a human service field, preferably social work
• 1+ year client interaction and evaluation experience.
• Work experience with developmentally disabled.
• Able to speak clearly and be understood by native Spanish speakers and to understand relevant spoken/written dialects, as appropriate.
• Good interview skills and ability to assess individual needs and input detailed notes into system while interviewing.
• Excellent communication skills in producing documents in a business manner and conveying complex information in a clear, concise and professional manner.
• Familiar with issues associated with working with developmentally disabled.
• Familiar with MS Office and Adobe products.
• Able to operate basic office equipment.
• Time management and organizational skills.
• Initiative and decision making.
• Customer and detail oriented.
• Employees are required to have the Covid-19 vaccine unless they have a religious or medical exemption.

Nice To Haves

• Experience in the field of Early Childhood Development desired.
• Case Management experience preferred.
• Experience in multi-cultural settings and/or multi-lingual capacity.

Responsibilities

• Solicit all intake information from applicants for GGRC services and refers qualified clients to Assessment Team
• Input intake information and notes into system
• Confirm client’s “first time” status in Regional Center system
• Provide general information and referrals regarding resources and services to clients and callers
• Explain GGRC procedures and policies, including legislation and due process rights
• Refer to other community resources, when indicated
• Assure that required timeframes and policies and procedures are met.
• Maintain database of calls and documentation of applicant’s inquiries
• Completes and maintains all required forms, documentation and reports according to regulations and procedures
• Determines place of residence in accordance with guidelines
• Review and determine appropriateness of applications for service
• Maintain information and referral services
• Complete Monthly statistics
• Assist in determining referrals for outreach services
• Provide administrative support to unit as needed
• Participate in special projects, and assist with additional duties or tasks, as assigned
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

Benefits

• We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
• 10% employer contribution to a 403(b) retirement account to help you save for the future!
• 13 vacation days, 15 sick days, 10 paid holidays, 6 personal days and up to 5 paid days for continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level