Enrollment Specialist - bilingual English/Spanish required

STRIDE Community Health Center•Aurora, CO

3h•$20 - $22•Onsite

About The Position

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services, including primary care, dental, pharmacy, behavioral health, health education, and outreach, across our 13 clinics in the Denver Metro area. With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you. General Purpose: STRIDE offers a wide variety of medical assistance programs for patients including: Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, STRIDE Discount and Connect for Health Colorado. Under general supervision of the Program Enrollment Manger, the Enrollment Specialist performs a variety of registration and financial screening functions with the objective of determining eligibility for medical coverage under the terms of various health care assistance programs. The Enrollment Specialist adheres to the spirit of the STRIDE mission statement while performing assigned duties. Demonstrates compassion and respect towards all applicants and staff.

Requirements

High school diploma or GED.
Bilingual in English/Spanish.
Must have or obtain BLS/CPR within 60 days of hire.
Ability to interact positively and build rapport with patients, coworkers and external agency contacts.
Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
Ability to work from procedure manuals.
Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDEs diverse patient population.
Customer service skills, including the ability to diffuse upset patients.
Basic math skills required; a basic understanding of accounting helpful.
Skill in using a variety of computer software including but not limited to the internet and MS Office Products.
Must be able to travel with use of personal vehicle.
Must possess the ability to read and interpret documents.
Must possess the ability to write routine reports and correspondence.
Must possess the ability to interact respectfully with diverse cultural and socio-economic populations.

Nice To Haves

Experience working in an office setting or clinical setting preferred.
Knowledge of the health and human services infrastructure, health insurance programs and public coverage options preferred.

Responsibilities

Researches and verifies patient eligibility for different programs and insurance coverage
Registers and interviews patients to obtain accurate and complete demographic and financial information.
Informs patients about the availability of governmental funded and discount programs.
Properly completes enrollment applications through electronic and manual systems.
Provides case management services for individuals and families on public insurance. Completes redeterminations and SEP reporting.
Responsible for identifying and correcting enrollment discrepancies.
Ensure the protection and security of personal, confidential, and identifiable information in a professional and responsible manner and carry out all measures to prevent any unauthorized disclosures.
Maintain knowledge and expertise in program eligibility, enrollment, and program specifications of Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, STRIDE Discount and Connect for Health Colorado.
Understand, interpret and communicate federal, state and eligibility criteria, policies and procedures.
Works collaboratively with the Patient Accounts team to ensure timely account adjustments.
Records and communicates the outcome of the screening to the patient.
Reviews and completes monthly pending and self-pay reports to close out any outstanding tickets in patient accounts.
Provides excellent customer service to patients and employees.
Contribute to the daily workflow with regular and punctual attendance.
Perform related or other assigned duties as required or directed.
Must maintain an accuracy rate of 90% on each program audit.
Performance is a direct results of audits which is based on productivity and quality
Attends meetings as required.
Although you will be assigned to a home clinic, you may also be required to work at other clinics within STRIDEs service area.

Benefits

Medical, dental, and vision coverage
Paid time off (PTO) and holidays
Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
401(k) with matching
Work-life balance
NHSC Loan Repayment
Tuition reimbursement and/or Continuing Medical Education (CME)
No nights, weekends, or major holidays
Employee Assistance Program (EAP)
Employee Discounts on top attractions, hotels, more