V104 - Intake Specialist | Client Support & Sales Intake Representative

Job Duck

16d • Remote

About The Position

Join Job Duck as an Intake Specialist and become the first point of contact for potential clients seeking immigration legal services. In this role, you will handle incoming calls, schedule appointments, and guide prospects through the intake process with professionalism and empathy. Your ability to actively listen, communicate clearly, and build trust will directly impact client conversion and overall business growth. If you thrive in a fast-paced environment, enjoy helping people, and are detail-oriented with strong follow-up skills, this position is for you.

Requirements

• 1-2 years in Immigration Law
• Sales and client conversion
• Customer service excellence
• Active listening and clear communication
• Tech-savvy and adaptable
• Detail-oriented and organized
• Ability to follow up consistently
• Comfortable speaking with clients in Spanish and English
• Weekend Availability (Saturday)

Responsibilities

• Maintain a high level of customer service and professionalism
• Prepare and submit daily reports using Google Sheets
• Schedule new appointments using Google Calendar
• Track pipeline and intake progress accurately
• Proactively inform clients about the fee
• Collect payments via provided link
• Convert leads into clients through effective communication and follow-up
• Answer all incoming calls promptly and professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed