Intake Specialist

UNC Health Care Systems•Raleigh, NC

35d•$19 - $27•Remote

About The Position

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.

Requirements

High School Diploma or GED. College degree preferred.
2 years of customer service and/or clerical experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Nice To Haves

Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.

Responsibilities

Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
Completion of pre-registration (by phone or by form) for patients as required or requested.
Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
Meets the department target for wait times for registration.
Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.
Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
Effectively precepts new co-workers as assigned.