Intake Specialist (Family Services Temporary)

Mission Neighborhood Centers•San Francisco, CA

7d•$26 - $28•Onsite

About The Position

Under the supervision of the Lead Family Support Specialist, the Intake Specialist will primarily be responsible for providing client check in and intake ensuring all participants coming into Evans Campus are registered under FRC Evans. The Intake Specialist will be responsible for answering and directing incoming calls to appropriate specialist, mail distribution, scheduling appointments for program staff and to our collaborative partners, and updating all data into the corresponding tracking system This is a TEMPORARY position that will end in June 30th 2026

Requirements

High School Degree Required.
Minimum of 2+ years office administrative role; non-profit experience a plus.
Fingerprinting Clearance (DOJ)
TB Test
Fluent in English/Spanish
Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
Able to multi-task, prioritize task, meet deadlines, able to do presentations and to maintain confident information.
Strong analytical skills and demonstrated attention to detail.
Strong written and verbal communication skills.
Must be a well-organized professional who thrives in a team-oriented environment.
Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.
Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and multi-line phone system.
Set priorities and standards of performance; Develop plans by which work can be accomplished.
Ability to maintain the highest level of confidentiality.

Nice To Haves

Associate Degree in Administration, preferred or equivalent office administrative experience.

Responsibilities

Does preliminary intake with walk in clients to ensure they are directed to the correct services and staff.
Handles delivery of packages received and distributes where necessary.
Enters all intake data to the appropriate programs data tracking system based on funding and classification.
Assists in the planning of special events related to El Centro Bayview Services.
Supports with FRC events, Basic Needs and Diaper Distribution and Food Bank if support is needed
Maintains client spreadsheets to ensure follow up.
Separates and distributes incoming mail.
Handles administrative tasks, such as creating and maintaining files, answering phones and routing calls to appropriate individuals.
Greet and route visitors.
Other duties as assigned.
Provide exceptional customer service.
Always represent the organization in a professional manner.
Maintains personal safety, use personal protection equipment (PPE) and follow Company policies.
Reports all and any safety issues, accidents or injuries to your manager as a matter of priority.
Promotes the health and safety of participants and follows safety and emergency procedures.
Ability to interact positively with team members.
Ability to facilitate positive change.
Partner with supervisor when necessary to address department issues or concerns.