Intake Specialist - Mental Health Services

Easter Seals Florida Inc • Daytona Beach, FL

6d • $18

About The Position

Easterseals Florida is looking for a compassionate and organized Mental Health Service Intake Specialist to be the welcoming first point of contact for individuals and families seeking mental health services. In this role, you’ll guide families through the intake process, help remove barriers to care, and provide essential administrative support that keeps services running smoothly.

If you enjoy helping people, thrive in a fast-paced environment, and value teamwork and purpose-driven work, we’d love to meet you.

Requirements

• High School Diploma required; Bachelor’s degree preferred
• At least 1 year of administrative or office experience
• Comfort using Microsoft Outlook, Word, and Excel
• Strong communication, organization, and customer service skills
• Professionalism and care when handling confidential information
• Flexibility to work occasional extended hours or special events
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Nice To Haves

• Experience with medical billing, scheduling, or mental health services is a plus
• An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment

Responsibilities

• Warmly greet and support families by phone and email as they begin services
• Guide clients through intake paperwork, scheduling, and account setup
• Coordinate appointments and help ensure timely access to services
• Obtain and track insurance authorizations and payment arrangements
• Communicate approvals and next steps with families, providers, and billing teams
• Maintain accurate records, reports, and databases
• Support grant reporting, provider documentation compliance, and community outreach events
• Always uphold confidentiality, privacy standards, and our organizational values

Benefits

• Live and on demand Professional Development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Employee Assistance Program
• Several Supplemental Insurance Policies
• 403B Savings Plan
• Easterseals Cares Wellness Program
• Work Life Balance
• The Opportunity to Make a Difference in the Community and the Organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees