Intake Specialist - Mental Health Services

Easter Seals Florida•Daytona Beach, FL

2d•$18

About The Position

Easterseals Florida is looking for a compassionate and organized Mental Health Service Intake Specialist to be the welcoming first point of contact for individuals and families seeking mental health services. In this role, you’ll guide families through the intake process, help remove barriers to care, and provide essential administrative support that keeps services running smoothly. If you enjoy helping people, thrive in a fast-paced environment, and value teamwork and purpose-driven work, we’d love to meet you. Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for. Easterseals Florida is a Drug Free Workplace (DFWP) . Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, [email protected], 2010 Crosby Way, Winter Park, FL 32792. Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.

Requirements

High School Diploma required; Bachelor’s degree preferred
At least 1 year of administrative or office experience
Experience with medical billing, scheduling, or mental health services is a plus
Comfort using Microsoft Outlook, Word, and Excel
Strong communication, organization, and customer service skills
Professionalism and care when handling confidential information
Flexibility to work occasional extended hours or special events
Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)
An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment

Nice To Haves

Experience with medical billing, scheduling, or mental health services is a plus

Responsibilities

Warmly greet and support families by phone and email as they begin services
Guide clients through intake paperwork, scheduling, and account setup
Coordinate appointments and help ensure timely access to services
Obtain and track insurance authorizations and payment arrangements
Communicate approvals and next steps with families, providers, and billing teams
Maintain accurate records, reports, and databases
Support grant reporting, provider documentation compliance, and community outreach events
Always uphold confidentiality, privacy standards, and our organizational values