Intake Specialist (Inbound)
About The Position
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.This role will follow an 8am-5pm Pacific Time schedule, and candidates located in PST or MST time zone will be preferred.
Requirements
- High school education or equivalent
- Minimum of 2 years of related experience
- Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.
Nice To Haves
- Experience in a medical office
- Medical terminology knowledge
- Experience with EMR systems (NextGen)
Responsibilities
- Promotes the values of Hanger
- Receives incoming calls from patients and scheduling various appointment types for multiple locations
- Communicates professionally with patients
- Appropriately documents and confirm requested appointment
- Provides excellent customer service
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Manages incoming faxes from referral sources
- Triages and route general inquiry calls
- Contacts patient for no show/rescheduled appointments
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
