Legal Intake Specialist (Spanish Bilingual) Client Case Support

BLDG SVC 32 B-J • New York, NY

19d • $64,867

About The Position

The 32BJ Legal Services Fund provides legal representation to over 100,000 eligible union members and their families in several states. We are a mission-driven, client-centered team committed to delivering high-quality, accessible legal services to our members. Under the supervision of the Intake Supervisor, the Intake Specialist I will work as a benefit representative for the Legal Services Fund, verifying member eligibility, determining coverage and, among other tasks, opening matters to in-house and outside attorneys.

Requirements

• Bilingual in English and Spanish required.
• Bachelor’s degree required.
• Previous experience in customer service or call centers is preferred.
• Ability to analyze customer needs and provide appropriate solutions.
• Strong problem-solving and time management skills.
• Ability to prioritize and meet tight deadlines.
• Exceptional attention to detail.
• Proficient in using computer systems and software applications.
• Ability to organize, prioritize work and meet deadlines.
• A demonstrated capability to effectively use multiple software programs simultaneously.
• Strong analytical, problem solving, decision-making skills, and attention to detail.
• Excellent organizational and prioritizing skills.
• Excellent communication skills, both verbal and written, in English and Spanish.

Responsibilities

• This role involves providing exceptional customer service, answering legal inquiries, and assisting in the overall functioning of the Legal Service Fund’s operations.
• Professionally handle phone calls, emails and in-person inquiries, addressing client questions and directing legal concerns.
• Excellent interpersonal, written, and oral communication skills.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced call center environment.
• Conduct preliminary assessment of legal matters, review relevant documents, and determine coverage as directed by the Legal Summary Plan Description.
• Schedule appointments/referrals, and follow-up with related documentation to completion.
• Recognize and prioritize critical issues concerning court dates, deadlines, and potential conflicts.
• Handle each inquiry in a confidential manner.
• Effectively communicate with stakeholders.
• Maintain professional appearance and demeanor.
• Perform any other relevant work or duties as necessary or assigned.

Benefits

• Competitive Salary coupled with a great work/life balance
• Prime Location - Flatiron District in Manhattan (NYC)
• Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan
• Pension Benefit that includes monthly employer contributions
• Retirement Benefit that includes 3% 401K employer contributions
• Professional Coverage/Reimbursement includes Tuition Reimbursement Program
• Paid Time Off including vacation, personal, and sick days
• Federal Paid Holidays – Up to 11 days off with pay
• Mission-driven, internal job growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level