Intake Specialist- Clinical
About The Position
This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences; receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere; has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services.
Requirements
- High School Degree or GED in General Studies
- Highly proficient in Excel, Access, and other windows software and data entry
- Excellent communication and customer service skills Flexible
- Organized
- 1-2 years experience Customer Service clerical
Nice To Haves
- In addition to the minimum qualifications listed, candidates with an RN or LPN license and relevant experience may be considered.
- Role alignment and compensation will be determined based on qualifications and organizational guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
