Intake Service Coordinator – Adult Day Health
About The Position
MENTOR Adult Day Health, a member of the Sevita family, provides day programs for elders with complex medical or rehabilitative needs. This allows seniors to obtain quality healthcare while remaining active and involved in the community and continuing to live in their own homes. Our programs are staffed with qualified, experienced licensed nurses and caregivers who are trained to provide individual assistance to each person we serve. The Intake Service Coordinator manages the referral and intake process for our Adult Day Health Centers, supporting multiple sites with a primary focus in Attleboro and Brockton. This role plays a key part in strengthening professional relationships throughout the community and ensuring a smooth admissions process.
Requirements
- Bachelor’s Degree in Human Services or related field preferred
- Minimum 2 years of relevant experience preferred (equivalent experience considered)
- Working knowledge of MMIS (MassHealth), Medicaid, payer verification, and authorizations
- Office management experience strongly preferred
- Strong relationship-building and customer service skills
- Highly organized, detail-oriented, and able to multitask
- Professional, approachable, and comfortable engaging with community partners
Responsibilities
- Manage and process all incoming referrals
- Develop and maintain strong professional relationships with referral sources, community partners, and internal teams
- Serve as a primary point of contact for referral inquiries and service coordination
- Coordinate with clinical and operations teams to facilitate appropriate placements
- Oversee the full intake process from referral through admission
- Collect and verify demographic, insurance, and funding information
- Submit authorizations and ensure payer verification
- Utilize working knowledge of MMIS (MassHealth/Medicaid platform)
- Collaborate with ASAP agencies and Managed Care Organizations
- Maintain accurate documentation and ensure compliance with regulatory standards
- Identify and resolve documentation or funding issues
- Support multisite operations as needed
Benefits
- Competitive pay and full benefits package for full-time employees
- Dayforce Wallet: Work today, get paid tomorrow
- 401(k) with company match
- Paid Time Off (PTO) and Paid Holidays starting on day one
- Professional development and training opportunities
- Bonus and Referral Programs
- Employee discounts through Sevita’s Perks at Work program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
