Hospital Centralized Scheduling Call Center I

PIONEERS MEMORIAL HEALTHCARE DISTRICT•El Centro, CA

34d

About The Position

POSITION SUMMARY: Intake Registration Clerk interviews incoming patients or their representatives and prepares registration forms for signature, verifies insurance eligibility, benefits, authorization for services, and other information pertinent to registration, and processes charges into the computer system for services rendered. This position also includes functions of cashier, telephone operator, and health information clerk. This position completes authorizations and referrals for our hospital services.

Requirements

High school education or equivalent.
At least three years of experience in a patient registration/front office environment
Bilingual
Knowledge of Medical Terminology
Mathematical ability to review statistical data on various financial records and extrapolate pertinent information.
10 key adding machine, typing experience, and computer friendliness is required.

Nice To Haves

High proficiency with MS Office (Excel, Word, Access, and PowerPoint) is preferred.

Responsibilities

Obtains and verifies accurate registration data
Responsible for registration process
Scheduling hospital ancillary services
Confidentiality and security of patient health information
Performs general clerical functions.
Responsible for filing/scanning
Responsible for financial functions such as
Completes authorizations and referrals for services, including appointments and procedures.
Reviews patient’s medical history and insurance coverage for approval
Contacts referring physicians for additional information if needed.
Inputs new patient information and updates information in the EMR
Monitor schedules
Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
Review details and expectations of referral and or authorization with patients.
Remind patients of scheduled appointments
Authorizations
Demonstrates an understanding of Admission Policies and Procedures in performing job duties and instructing patients. Routinely uses Admissions Policy and Procedure manual and other reference materials
Utilizes the HIS Affinity system to its full capacity. Continues to grow in the use of the computer as its capabilities expand.
Demonstrates an understanding of the PMHD Admission Policies and Procedures and ensures staff adherence with such processes in performing job duties
In the absence of the Centralized Scheduling Manager acts as a department representative on the PMHD Safety Committee
Ability to resolve customer complaints and concerns
Ability to communicate effectively, both orally and in writing
Ability to resolve difficult or stressful customer service issues
Ability to perform complex tasks and to prioritize multiple projects
Assists in the account auditing and charging processes as requested by the Centralized Scheduling Manager or Director.
Performs all duties of the Call Center Personnel as needed.
Performs general clerical functions
Possesses excellent communication skills, verbal and written, and demonstrates skill in sharing information.
Possesses high ethical standards
Performs other related job-related duties as assigned.