Call Center I

Boston Scientific • Houston, TX

20h • $26,520 - $45,136 • Onsite

About The Position

Call Center I is responsible for obtaining necessary information to verify and update all shipping information for BSC patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor.
Work Mode
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.

Requirements

• 0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships
• Sitting for extended periods of time will be required
• Use of hands repetitively to type, handle, and operate standard office equipment will be required
• Employee will work under typical office conditions
• All employees must pass drug test, and must have valid proof of eligibility to work in the USA.

Nice To Haves

• One to two years of experience in a customer service role
• Must be able to handle a high volume of work
• Experience working with confidential information
• High degree of professionalism and comfortable taking/receiving calls
• Intermediate skills in Microsoft Office
• Ability to work in a fast paced environment
• Capable of operating a digital telephone system
• Ability to type accurately.
• Bilingual is a plus

Responsibilities

• Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information
• Release orders for shipment once all prerequisites are met.
• Perform duties that retrieve company equipment
• Generate and send recovery letters
• Proficient in the use and mechanics of all Company Cardiac Event Monitors
• Clearly communicate information to patients and internal customers
• Provide prompt and friendly customer service
• Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Perform special projects and other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees