Intake Referral Coordinator

North Bay Regional Center•Napa, CA

31d

About The Position

At North Bay Regional Center, (NBRC) we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily. Who We Serve North Bay Regional Center provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties. We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve. North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and support for individuals with developmental disabilities. At NBRC, we’re promoting opportunities by supporting choices for people with developmental disabilities. North Bay Regional Center serves over 12,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties. DEFINITION: Under the general supervision of the Intake Department Supervisor, the Intake Referral Coordinator is the first point of contact between the regional center and prospective clients over the age of 3 years seeking to access center services. The Intake Referral Coordinator gathers information and determines the appropriateness of the referral. The Intake Referral Coordinator provides information about services performed by the regional center as well as referrals to private and public service agencies as appropriate. NATURE OF WORK: The Intake Referral Coordinator performs complex and varied duties which include: receiving referrals to NBRC from parents, professionals and the general public through phone calls, online and faxed referrals and walk-ins for Lanterman services. You will gather initial information and obtain records related to eligibility category of concern. You will provide applicants with an overview of the Regional Center and categories of eligibility and identify expectations during the intake process. The Intake Referral Coordinator provides resource support and referral information to applicants and their families who may not qualify for intake services; complete required reports, recoding and forms; and collaborate and consult with clinical staff, as needed. You will assist in gathering statistics related to intake and assessment processes; coordinate with your manager in assigning appropriate referrals to assessment staff who follow up and complete the eligibility process. In addition, you will provide assistance with other tasks as needed by the Intake Department and or agency. As your experience and expertise are developed, the successful candidate will function with a reasonable degree of independence.

Requirements

High school diploma or equivalent plus 3 years of related experience during which time there is a demonstrated ability to assume increasingly responsible duties.
Knowledge of: The Regional Center System and the Lanterman Developmental Disabilities Services Act.
Knowledge of: Eligibility criteria, developmental disabilities, case management and assessment functions.
Knowledge of: Office management practices and procedures, including filing and the operation of standard office equipment, including Word, Excel and Microsoft Outlook.
Skill in: Interviewing skillfully and interpreting information from a variety of sources and working effectively with people from a variety of social and vocational backgrounds.
Skill in: Verbal and written communication and ability to communicate complex information clearly and concisely in both written and oral forms.
Skill in: Time management, including organizing and prioritizing necessary duties, in a fast-paced environment with strict timelines.
Skill in: Attention to detail while responding to multiple tasks, requests and processes.
Skill in: Initiative, self-motivation, sound independent judgment, flexibility and the ability to work independently and as a member of a team.
Skill in: Public Speaking and Training.
Ability to: Learn and follow policies and procedures related to eligibility and intake.
Ability to: Respectfully and courteously discuss the intake process with families and answer any pertinent questions.
Ability to: Receive and effectively track and organize incoming calls regarding intake.
Ability to: Work with community agencies.
Ability to: Solve and use good judgment on procedural problems related to role.
Ability to: Follow oral and written directions; problem solve using critical thinking skills.
Ability to: Enter initial data into the database accurately.
Ability to: Maintain a professional demeanor and the ability to contribute to a positive work environment.
Ability to provide personal transportation and minimum legal automobile liability insurance required; the ability to provide personal automobile transportation during working hours and after-hours emergencies or access to another form of reliable transportation which meets these minimum legal requirements.
Bilingual English/Spanish required.

Nice To Haves

Bilingual: English/Spanish preferred.

Responsibilities

Receiving referrals to NBRC from parents, professionals and the general public through phone calls, online and faxed referrals and walk-ins for Lanterman services.
Gather initial information and obtain records related to eligibility category of concern.
Provide applicants with an overview of the Regional Center and categories of eligibility and identify expectations during the intake process.
Provide resource support and referral information to applicants and their families who may not qualify for intake services
Complete required reports, recoding and forms
Collaborate and consult with clinical staff, as needed.
Assist in gathering statistics related to intake and assessment processes
Coordinate with your manager in assigning appropriate referrals to assessment staff who follow up and complete the eligibility process.
Provide assistance with other tasks as needed by the Intake Department and or agency.

Benefits

CalPERS Retirement Plan
CalPERS Medical Insurance Plans, with generous employer contributions
Dental Insurance, with zero cost for employee only coverage
Vision Insurance, with $5/month employee cost share for employee only coverage
Flexible Spending Accounts for Medical and Dependent Care
100% Employer Paid Life Insurance
Generous vacation and sick accrual policies
Employee Referral Reward Program
15 Paid Agency Holidays/year
CalPERS 457 Supplemental Retirement Plan
Bi-lingual language differential: For those speaking, reading and writing other than English – $200 per month For those speaking a language other than English – $150 per month For those using American Sign language – $200 per month