Intake Office Coordinator

The Lisinski Law Firm • San Diego, CA

6d

About The Position

You aren't just an office coordinator; you are the first point of contact for families seeking a new beginning. As the Intake Office Coordinator for our brand-new San Diego office, you are the face of the firm and the architect of the "red-carpet experience" for every client who walks through our doors.

You’ll be the engine that keeps the office running, balancing high-stakes coordination between clients and legal teams with the technical precision of fingerprinting and case management. We aren't looking for someone to just follow a script; we need a proactive problem-solver who can manage a lobby full of people with grace, handle sensitive documentation with ruthless attention to detail, and ensure our clients feel seen and supported from the moment they arrive.

If you thrive in a high-accountability environment where your organizational skills directly impact a family’s future, you’ll excel here.

Requirements

• You must be fully fluent in both English and Spanish with the ability to communicate complex info clearly in both.
• You have 1–3 years of experience in customer service and know how to de-escalate stress with a smile.
• You don't just "check boxes"—you ensure every scan is clear, every folder is perfect, and every KPI is met.
• Proficient in Microsoft Office and comfortable learning new case management software quickly.
• You have the ability to work independently, multitask, and prioritize work without being micromanaged.

Responsibilities

• Greet and assist clients upon arrival, ensuring the welcoming area is professional, clean, and stocked.
• Conduct initial assessments, verify documentation, and handle the end-to-end fingerprinting process for FBI submission.
• Prepare intake folders, scan contracts, and manage the flow of physical and digital documents into our case management system with total accuracy.
• Answer and direct calls, confirm or reschedule appointments, and ensure every client inquiry reaches the right department.
• Manage office supply inventory and handle client payments following strict safety procedures.

Benefits

• Medical, Dental, and Vision Insurance, plus HSA/FSA options and a Calm App Subscription.
• 401k Match and Basic Life Insurance.
• Employee Assistance Program (EAP) and Disability Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed