Intake Lead - Home Health and Hospice

The Pennant Group

1d

About The Position

The Intake Lead is responsible for overseeing and directing the team that manages all steps of the patient intake process for home health and hospice services. This role ensures a seamless, compliant, and effective transition for patients, maintaining the highest levels of accuracy, effectiveness, and communication to ensure every patient is properly vetted and documented for service. The leadership of the Intake Lead directly impacts the ability to provide timely, compassionate care to those in need.

Requirements

• Minimum of 3 years of experience in healthcare intake, admissions, or patient access, preferably in Home Health or Hospice.
• Minimum of 1 year of leadership or supervisory experience managing a team.
• Proven expertise with the Homecare Homebase (HCHB) EMR system.
• Deep knowledge of Medicare, Medicaid, and commercial insurance requirements for home health and hospice eligibility and authorization.
• Strong understanding of medical terminology, documentation standards, and regulatory compliance.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment and manage competing priorities.
• A compassionate and professional approach to team and patient interactions.

Nice To Haves

• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field.
• Certifications related to healthcare access or revenue cycle.

Responsibilities

• Lead and mentor the intake team, providing training and performance feedback to ensure optimal coverage and productivity.
• Provide feedback and insight to improve and maintain robust processes for referral reception from various sources (hospitals, physicians, facilities, etc.) and ensure timely, accurate data entry.
• Supervise the accurate and complete creation of the patient shell and initial records within the Homecare Homebase (HCHB) EMR system.
• Oversee the thorough process of checking patient eligibility for home health or hospice services according to regulatory and payer guidelines, ensuring all patients meet the requirements for home health or hospice.
• Direct the team on prompt and accurate insurance verification and benefit checks for all potential patients.
• Ensure the timely and correct requesting of initial insurance authorization and tracking until approval is secured.
• Identify and implement improvements to the intake workflow to increase effectiveness, reduce errors, and enhance the overall patient experience.
• Track and report on key intake metrics, referral sources, and turnaround times to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed