Intake Director – Behavioral Healthcare

Pyramid Healthcare•Newport News, VA

About The Position

The Intake Director oversees both clinical and administrative intake functions for the facility. This role is responsible for supervising intake staff, coordinating admissions and discharges, managing bed availability, overseeing documentation and precertifications, and ensuring efficient service access for clients and referral partners. The Intake Director plays a key leadership role in departmental operations, cross-departmental collaboration, and personnel management.

Requirements

Supervisory experience in a behavioral healthcare setting preferred
Experience with staff development and client intake processes preferred
Minimum of Associate’s Degree, Master’s preferred.

Responsibilities

Collaborate with the central admissions office to coordinate admissions, discharges, and daily bed availability.
Ensure the bed board census is completed every morning.
Update detox bed availability throughout the day.
Communicate changes in admissions/discharges (unplanned discharges, AMA’s, no-shows, etc.) with central admissions.
Oversee completion of intake paperwork on new admissions.
Contact referral sources and payer sources upon admission.
Obtain precertifications as needed.
Cross-train as a back-up for Utilization Review, including daily census completion.
Participate in staff meetings, training, new employee onboarding, and ongoing training program development.
Collaborate with internal departments to coordinate scheduling across the facility.
Carry out personnel management activities for intake staff, including hiring, orientation, training, performance management, and development.
Ensure proper documentation on shift reports and incident reports.
Oversee external trainers and external service providers to ensure high-quality client services.
Maintain confidentiality of all company information and protected data.
Complete all required trainings mandated by the company and accrediting/licensing bodies.
Perform other duties as assigned.
Oversees day-to-day operations of intake team members, including training, development, onboarding, staffing directions, and performance oversight.