Intake Department Supervisor

Oakland Community Health Network • Troy, MI

4d • Hybrid

About The Position

The Intake Supervisor is responsible for supervision of assessment, referral, and admission activities within the Intake team. Essential Functions · Provides directions to employees on the Intake Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching. · Addresses complex issues that arise daily with managing scheduled appointments and adjusting for same-day-service / walk-in’s. · Monitors and evaluates the intake and assessment services provided- adjusts accordingly. · Responsible for problem solving any immediate needs for the people we serve or their family members. · Ensures that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly. · Provide direct care via intake services, including insurance verification and prior / authorization, as needed. · Demonstrate an applied commitment to the values as well as knowledge and skills in consumer-oriented practices as well as innovations in support, service, treatment, and care practices. · Drafts policies, procedures and work plans for Intake Department in accordance with the MDHHS CMHSP contract and Access standards. · Additional duties as assigned.

Requirements

• Possess a Master’s degree from an accredited college or university with a major in Social Work or Counseling Hold (full or limited) licensure as a Licensed Master of Social Work (LMSW) or Licensed Professional Counselor (LPC) from the State of Michigan.
• Have had at least three (3) years of full-time casework, therapy, or assessment experience including 2 years in a leadership or supervisory role.
• Minimum of five (5) years’ experience in the behavioral health field.
• Minimum of two (2) years’ experience in the substance use disorder field.
• Minimum of five (5) years’ experience working with a community mental health.
• Minimum of one (1) year supervisory experience in areas such as community mental health and substance use disorder delivery/program preferred.
• Act as a subject matter expert and secondary super user for the EHR, state systems (e.g., MiLogin, CHAMPS) and 3rd party payor (BCBS, United, Aetna...) portals.
• Support selection and onboarding of subordinate staff
• Determine staff training gaps and assign training modules
• Support Credentialing/HR and Billing teams in ensuring staff licensure and services provided will result in paid claims.
• Ensure compliance with all current and emerging regulations
• Ability to create reliable and valid Intake workflows and monitoring of workflow compliance
• Lead staff documentation audits appropriately addressing non-compliance
• Ensure 100% accuracy of authorization submissions
• Able to meet and support subordinate staff in meeting daily / weekly productivity goals
• Effectively coordinate with internal billing, PIHP, MDHHS, 1st and 3rd party insurers and PCE regarding initial and subsequent coding, claims submissions, error revisions, and payment remittance
• Effectively communicate with direct services staff regarding documentation accuracy and timeliness
• Staff management and delegation
• Knowledge of public mental health service delivery lines and systems.
• Knowledge of substance use, mental health, children, and intellectual/developmental disability provider network, and how to access additional community services.
• Knowledge and understanding of admission and discharge criteria for each treatment program and be able to determine and designate appropriate levels of care.
• Knowledge of DSM-IV TR and ICD-10/HCPC criteria.
• Knowledge of Michigan Mental Health Code.
• Knowledge of Children’s SED Waiver requirements.
• Knowledge of LOCUS, MichiCANS, CAFAS and ASAM PPC and cut-off’s.
• Knowledge of substantial functional limitations.
• Ability to work collaboratively and create a team environment that resolves problems and implements solutions in a manner that fosters continuous improvement.
• Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.
• Assures adequate orientation for new employees.
• Ability to provide developmental opportunities for future succession planning and skill enhancement.
• Supervision with staff that includes monitoring and discussing data as well as monitoring, preventing and addressing secondary trauma.
• Actively participate in the professional development of all subordinates through the Performance Management process, assuring that all performance appraisals are completed on time.
• Ability to respond appropriately to crisis situations.
• Strong – positive interpersonal, communication and customer service skills, demonstrated via direct, telephone, in writing and virtual (telehealth and meeting) interactions.
• Be able to articulate a complex service system while establishing positive rapport with individuals in need.
• Create a welcoming environment that demonstrates empathy and non-judgment.
• Demonstrate a high level of proficiency with Microsoft products, electronic health records (PCE preferably), CHAMPS, MHWIN, database, and other relevant software programs.
• Demonstrate an ability to handle a high volume of relatively complex assignments accurately and timely.
• Demonstrate organizational skills needed to establish department policies, procedures, plans and workflows and maintain files and records.
• Understanding of Recipient Rights, Conflict-Free and Self-Determination policies, trauma informed principles, Motivational Interviewing concepts.
• Ability to use basic intervention skills.
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours, including weekends.

Nice To Haves

• Bilingual in Spanish desirable
• Minimum of one (1) year supervisory experience in areas such as community mental health and substance use disorder delivery/program preferred.

Responsibilities

• Provides directions to employees on the Intake Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching.
• Addresses complex issues that arise daily with managing scheduled appointments and adjusting for same-day-service / walk-in’s.
• Monitors and evaluates the intake and assessment services provided- adjusts accordingly.
• Responsible for problem solving any immediate needs for the people we serve or their family members.
• Ensures that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust it accordingly.
• Provide direct care via intake services, including insurance verification and prior / authorization, as needed.
• Demonstrate an applied commitment to the values as well as knowledge and skills in consumer-oriented practices as well as innovations in support, service, treatment, and care practices.
• Drafts policies, procedures and work plans for Intake Department in accordance with the MDHHS CMHSP contract and Access standards.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees