Intake Coordinator

Crisp Recruit • Hixson, TN

2h

About The Position

Resolutions Law Firm, with nearly 20 years of dedicated service in the Hixson and Chattanooga areas, stands as a beacon of clarity and confidence for those facing legal challenges. Our mission is to guide each client through their legal journey with personalized, compassionate care. Whether addressing real estate, estate planning, or probate, we ensure each case is managed with expertise and a deep understanding of our clients' needs.
Our firm prides itself on cultivating lasting client relationships built on trust and communication. With a team deeply embedded in the community, we bring a personalized approach to every legal challenge, offering practical solutions and peace of mind. As a family-based practice, our values of care and integrity are reflected in every aspect of our work.
We are seeking an Intake Coordinator to join our firm and play a crucial role in supporting our mission of delivering peace of mind through personalized legal guidance. This pivotal role ensures our clients receive a warm welcome and clear guidance throughout their initial consultation and intake process. As the first point of contact, you will set the tone for a supportive and professional client experience, making a lasting impact on our team and the clients we serve.

Requirements

• Experience Required: Prior experience in a legal reception or front desk role is preferred.
• Communication Skills: Exceptional phone etiquette and personable, outgoing demeanor are necessary.
• Attention to Detail: Highly organized with the ability to handle detailed tasks efficiently.
• Technical Aptitudes: Familiarity with Clio, Google Calendar, and basic document creation tools.
• Client Service: Shows compassion and understanding, ensuring clients feel valued and important.

Responsibilities

• Client Reception: Greet and seat clients, maintain a welcoming atmosphere in reception and conference areas.
• Phone and Intake Management: Answer incoming calls, conduct new client intakes, and take accurate messages for the team.
• Scheduling: Use Clio and Google Calendar to manage and schedule client consultations efficiently.
• Document Preparation: Prepare and send fee agreements, utilize firm templates for seamless client interaction.
• Office Management: Maintain cleanliness and readiness of reception and conference rooms, manage supply inventory.

Benefits

• Growth Opportunities: Be part of a firm that values internal advancement and professional development.
• Supportive Culture: Work in an environment that prioritizes compassion, client satisfaction, and integrity.
• Client Impact: Play a vital role in providing peace of mind and legal clarity to a diverse client base.
• Learning Environment: Training in Clio and firm processes with templates to guide your tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed