Signature Albany Home Health | Intake Coordinator | Full Time NE | Albany, OR

Signature Healthcare at Home

About The Position

The Intake Coordinator is responsible for overseeing all aspects of the patient intake process including assisting the members of the intake/admissions team as well as establishing and maintaining positive relationships with customers. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. Signature Healthcare at Home provides professional, home-based medical care for patients needing rehabilitation and expert care following surgery, a hospital stay or other illness. For individuals and their caregivers who are facing chronic health conditions, the experienced team at Signature can help patients achieve their health care goals and promote healing while remaining in the comfort of their home. Signature Healthcare at Home works with each patient’s primary care provider to develop a care plan which will meet their individual needs. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.

Requirements

High School diploma or equivalent
Minimum two years’ experience in administrative position in healthcare setting
Knowledge of medical terminology
Knowledge of insurance reimbursement process
Effective data entry, problem-solving, human relations and oral/written communication skills
Demonstrates good communications, flexibility and cooperation in performing job responsibilities
Possess a valid driver’s license and insurance in accordance with state and/or organization requirements
Basic computer skills and knowledge of office technology.

Responsibilities

Oversees the daily work of Intake Coordinator(s), to include the daily patient intake process
Directs all daily patient referral and intake operations consistent with CMS guidelines
Documents communication with patient and providers within the EMR
Learns, adapts, and implements to new processes as needed
Audits and monitors referral documents for accuracy and completion
Completes pre-authorizations and insurance eligibility checks as required
Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members
Adheres to HIPAA regulations per Company policy and Federal regulations
Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers
Assists in identifying opportunities for additional/improved services and methods
Performs other duties and activities as delegated by the Operations Manager, Administrator/Clinical Manager