Intake Coordinator
About The Position
Banyan Treatment Centers , a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our team in Laurel Run, PA. As the first point of contact for individuals entering our facility, you will play a vital role in shaping the patient experience. Drawing on your strong customer service skills, you'll guide patients seamlessly through the admission process with professionalism and respect. Your ability to provide a calm, supportive presence during this critical time will help ensure a smooth and welcoming transition into Banyan's care. Position Details: Reporting to : Clinical Director Schedule: Full-time, Tuesday-Saturday, 2 PM-10:30 PM Location: Laurel Run, PA (On-site) Key Responsibilities: Monitor Salesforce for pending admissions and take necessary action. Create and manage potential admission files in Kipu, ensuring accurate entry of required information. Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification. Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments. Assist in gathering consents, identification, and financial documents required for admission. Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols. Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details. Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process. Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.
Requirements
- Associate degree and/or 1+ years of experience in behavioral or mental health treatment.
Nice To Haves
- 1+ years of experience in behavioral or mental health treatment, preferred.
- Experience working with patients at a detox level of care, preferred.
- Familiarity with KIPU and Salesforce systems, preferred.
Responsibilities
- Monitor Salesforce for pending admissions and take necessary action.
- Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
- Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
- Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
- Assist in gathering consents, identification, and financial documents required for admission.
- Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
- Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
- Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
- Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.
Benefits
- Enjoy comprehensive benefits including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; wellness incentives; and employee assistance and referral programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
