Intake Coordinator

Aurora Behavioral Health System•Guadalupe, AZ

3d•Onsite

About The Position

As an Intake Coordinator , you will be the first point of contact for individuals seeking behavioral health services. You will gather essential information, coordinate assessments, and ensure callers are connected to the most appropriate level of care or community resource. This role is ideal for candidates who are compassionate, detail‑oriented, and thrive in a fast‑paced call‑center environment within a behavioral health setting.

Requirements

High school diploma required
Must be 21 years of age or older
Must pass a background check, drug screen, and meet fingerprint clearance requirements
Must be able to pass a drug screen and physical
Must be eligible for a fingerprint clearance card

Nice To Haves

Bachelor's degree in social work or counseling preferred
An ideal candidate is working toward professional licensure
Knowledge of DSM-5 criteria , community resources, crisis intervention, and assessment
Experience in behavioral health, call centers, or crisis work is a plus

Responsibilities

Handle all general inquiry calls from potential patients, families, and referral sources.
Schedule assessments for both the Tempe and Glendale Aurora Behavioral Health locations
Collect detailed information to complete intake forms and determine the appropriate level of care.
Provide referrals to community resources when needed
Serve as a liaison for hospital referrals transferring to inpatient behavioral health treatment
Collaborate with nursing, medical staff, and other disciplines to coordinate patient care
Maintain or obtain Suicide Intervention Skills certification (e.g., ASIST)