Intake Coordinator

Amazing Care Home Health Services • Aurora, CO

25d • $22 - $27

About The Position

We are seeking a highly organized and driven Intake Coordinator to support our growing Intake team at Amazing Care. In this role, you will manage a high volume of incoming referrals, accurately collect and verify client information, and coordinate closely with internal teams to support timely onboarding and service delivery. This position plays a key role in maintaining intake accuracy, referral flow, and operational efficiency in a fast-paced, metrics-driven environment. Success in this role requires strong attention to detail, the ability to manage competing priorities, and consistent follow-through, with plenty of opportunities for growth in both skill set and career trajectory.

Requirements

• 2+ years of experience in a metrics-driven, high-volume role (e.g., intake, admissions, recruiting, customer operations, patient access, call center, or similar), with clear accountability for performance outcomes.
• Demonstrated ability to manage fast-paced workflows involving high call volume, documentation, follow-up, and competing priorities while maintaining accuracy.
• Proven experience being measured against defined KPIs (e.g., volume, turnaround time, conversion rates, accuracy, quality) and consistently meeting expectations.
• Strong verbal and written communication skills, with the ability to clearly document and relay time-sensitive information.
• Experience using systems and tools (e.g., EMR, ATS, CRM, or similar platforms) and Microsoft Office to accurately track, document, and manage records.
• Consistent attention to detail and organizational skills, demonstrated through low error rates and adherence to established processes.
• Ability to work independently with minimal supervision while collaborating effectively within a team-based environment.

Responsibilities

• Manage a high volume of incoming referrals, ensuring timely and accurate creation of client profiles within the EMR system.
• Meet defined intake performance expectations related to volume, turnaround time, accuracy, and follow-through.
• Prioritize and triage referrals based on urgency, staffing availability, and service requirements to support timely client onboarding.
• Collaborate cross-functionally with clinical managers and field staff in partnership with direct manager to align referrals with appropriate staffing and service capacity.
• Accurately collect, verify, and document client information (demographics, contact details, physician, insurance) to ensure complete and compliant intake records.
• Verify client eligibility and benefits according to payer guidelines and internal intake processes, escalating discrepancies as needed.
• Maintain consistent, professional communication with referral sources and internal stakeholders to support efficient referral flow and issue resolution.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance options to support your overall health and well-being.
• Financial Protection: Life, disability, pet, and legal insurance options for added peace of mind.
• Paid Time Off: Generous paid time off to support work-life balance, rest, and personal needs.
• Weekly Pay: Enjoy the convenience and consistency of weekly pay.
• Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees