Intake Coordinator

Catholic Charities of Baltimore•Baltimore, MD

3d•$20

About The Position

Catholic Charities of Baltimore, Weinberg Housing Resource Center (WHRC) is looking for an Intake Coordinator, provides comprehensive and accurate client intake coordination for the database system known as Health Management Information System (HMIS). The position is responsible for receiving referrals and for coordinating the referral process through completion with the Mayor’s Office Homeless Services (MOHS). The work schedule is Sat-Sun 8 AM - 4PM. Catholic Charities of Baltimore, the Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night in the City of Baltimore. Our services include shelter, convalescent care, breakfast and dinner, showers, laundry, case management and a variety of life skills and empowerment classes – with a focused goal of assisting residents in obtaining permanent housing.

Requirements

Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff, clients, and visitors.
Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
Effectively relates to and provides compassionate care for individuals with diverse personalities and needs.
Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
Must have the ability to manage the daily active client roster and provide updates to program departments.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook.
A High School Diploma or equivalent
One (1) year of data management experience.
An equivalent combination of education and experience may be considered.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Complete intakes on new coordinated entries from MOHS, ensuring all required documentation is accurately submitted within 24 hours.
Provides supervision of a new client by submitting all requested information.
Manages the ID process, including assignment of totes, locks.
Keys, supplies, to all new clients and as needed.
Accurately and efficiently enters eligible clients into the HMIS database and assigns them to an available emergency shelter bed in a timely manner.
Provides updates to the daily roster for active clients assigned to bed.
Assigns new clients to appropriate case manager’s caseload to ensure continuity of case management services.
Maintains daily client data entry in HMIS ensuring accuracy and consistency across all records.
Processes timely client exits within 24-48 hours of program departure and entering all necessary information into the database.
Runs weekly HMIS Data Quality Report to monitor and measure program data and ensure compliance with data entry standards.
Identifies and manage data errors and incomplete client information to maintain data accuracy and integrity.
Performs other duties as assigned.