Intake Coordinator

Banyan Brand • Laurel Run, PA

5d • Onsite

About The Position

Banyan Treatment Centers , a nationally recognized leader in behavioral and mental health care, is seeking a detail-oriented Intake Coordinator to join our team in Laurel Run, PA. As the first point of contact for individuals entering our facility, you will play a vital role in shaping the patient experience. Drawing on your strong customer service skills, you’ll guide patients seamlessly through the admission process with professionalism and respect. Your ability to provide a calm, supportive presence during this critical time will help ensure a smooth and welcoming transition into Banyan's care. Position Details: Reporting to : Clinical Director Schedule: Full-time, Tuesday-Saturday, 2 PM-10:30 PM Location: Laurel Run, PA (On-site)

Requirements

• Associate degree and/or 1+ years of experience in behavioral or mental health treatment.

Nice To Haves

• 1+ years of experience in behavioral or mental health treatment, preferred.
• Experience working with patients at a detox level of care, preferred.
• Familiarity with KIPU and Salesforce systems, preferred.

Responsibilities

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Benefits

• medical, vision, and dental insurance
• whole and term life insurance
• short- and long-term disability coverage
• a 401(k) with employer match
• paid time off and holidays
• wellness incentives
• employee assistance and referral programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees