Intake Coordinator - British Columbia

Monarch House

4d•CA$21 - CA$23•Remote

About The Position

The Intake Coordinator supports Clinic Manager/Department Head Clinical Director in identifying clients who are interested, available and suitable for Monarch House services. They are there to ensure that clinic hours are maintained by proactively preparing for service vacancies. The Monarch House Intake Coordinator is the initial point of contact and acts as a resource navigator for new clients and their caregiver. This involves welcoming and introducing the services of Monarch House to new clients, while helping them navigate their clinical assessment and treatment options while providing an engaging and positive client and caregiver experience.

Requirements

Minimum 1 year of experience in Customer Service, Scheduling and/or Coordination
Computer skills – Microsoft Office Suite, ability to use and utilize scheduling systems
Sales Experience, Lead generation, Strong Customer Service skills with a focus on positive customer experience and positive customer ratings
Proven experience with converting inquiries to customers

Responsibilities

Receive and respond to referrals from various sources (online, phone calls, emails, etc.) across all departments
log all new referrals accurately and efficiently
Maintain all spreadsheets related to client intake (client call log, waitlists, etc.) and the Client Relations Management (CRM) system as applicable
Receives and processes referrals accurately and efficiently, maximizing conversion rates from client intake to on-going service treatment, and according to operational priorities interact with staff, clients, caregivers, and other stakeholders in a fast-paced environment, with a high level of professionalism and confidentiality
Establish and maintain external relationships with funding and referral sources as well as any other stakeholders (i.e., charities, advocacy groups, etc.)
Provide all aspects of service coordination for new clients
Responsible to be the primary point of contact for clients and caregivers throughout the intake process
Ensures completion of service agreement/service contract/intake forms and all necessary paperwork (including required consents as applicable) and renewals; identify meetings required with external stakeholders and MH staff
Monitor requests for service and identify new service opportunities
Active engagement with external stakeholders (new and existing) to drive new inquires
Person focused engagement with parents seeking services - developing relationships quickly
Building engagement toolkits for connecting with external stakeholders
Training for employees on stakeholder engagement - leading by example
Attending evening and weekend outreach activities across the lower mainland

Benefits

Competitive compensation
Supervision hours for aspiring and provisionally registered clinicians
Access to mentorship, premium resources, and subscriptions for professional growth and development
Comprehensive health benefits for you and your family (if eligible)
Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians only)
Seamlessly move to different clinic locations across Ontario, Alberta, or British Columbia
Join our annual Best Practice Day for learning and reflection with our national community of clinicians
Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)