Intake Coordinator
About The Position
Make Every Call Matter at Northern Illinois Hospice Are you an Intake Coordinator who thrives on purpose, pace, and people? At Northern Illinois Hospice, our Intake Coordinator roles are the front door to extraordinary care. Since 1979, we’ve been a trusted leader in hospice, and our Intake Coordinator team plays a vital role in guiding patients and families through the intake process with clarity, compassion, and confidence. Why Northern Illinois Hospice? Founded by the community for the community, Northern Illinois Hospice delivers patient-centered hospice care with heart. You’ll join a collaborative, mission-driven culture that values teamwork, respect, and professional growth—where every Intake Coordinator is supported to do meaningful work that truly matters. A Day in the Life of an Intake Coordinator As an Intake Coordinator, you will be the reassuring voice on the phone responding to admission calls, initiating referrals, and expertly managing the intake process from start to finish. You’ll use medical terminology daily while entering referrals into the EMR, scheduling visits, and coordinating with the Admissions Team. Each intake process you manage helps ensure timely, compassionate hospice care for those who need it most. Your accuracy with medical terminology keeps records compliant, complete, and ready for care.
Requirements
- Associate degree preferred
- Minimum 2 years of hospice and/or healthcare clerical experience
- Comfort using medical terminology and EMR systems
- Strong communication and organization skills
Responsibilities
- Respond promptly and professionally to admission calls
- Initiate referral details and guide the intake process
- Schedule intake and admission visits
- Enter and track referrals in the electronic medical record using medical terminology
- Educate patients, families, and referral sources about hospice services
- Prepare reports, audits, and referral data to support the intake process
- Provide clerical and team support across admissions and education
- Ensure records are complete, scanned, and audit-ready with accurate medical terminology
Benefits
- Medical, dental, and vision coverage
- HSA wellness account
- Generous PTO
- 401(k) with company match
- Company-paid life, disability, and AD&D insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
