Intake Coordinator

The Lorenz Clinic, LLC • Victoria, MN

13d • Onsite

About The Position

Are you passionate about making a real difference in people’s lives? Do you believe in the power of mental health care and the importance of ensuring everyone has access to it? Join our dynamic team as an Intake Coordinator and be at the forefront of expanding equitable access to mental health services! In this vital role, you'll be the first point of contact for individuals seeking care, helping them navigate their journey toward wellness and ensuring that no one is left behind. If you're organized, compassionate, and ready to help build a more inclusive mental health system, we want to hear from you!

Intake Coordinators play an essential role helping to achieve the system’s overall mission to expand access to integrated psychological services. The Intake Coordinator is responsible for providing excellent customer service to patients, referring clinicians’ offices, and fellow staff. Candidates with previous behavioral health intake experience and bilingual candidates are especially encouraged to apply. Intake Coordinators work across a number of service lines at Lorenz:
Outpatient Psychotherapy
Psychological Testing
Psychiatric Medication Management
Intensive Outpatient Group Programs
Intake Coordinators are cross-trained to work within a variety of departments to provide coverage or assistance when additional staffing is needed. This is a full time in person role at our Victoria Clinic.

Requirements

• Bachelor's Degree in social work, psychology, public health, nursing, or other human services field
• 1 year experience in a behavioral health related field, managed care, or call center
• Computer proficiency

Nice To Haves

• 2-3 years experience in a behavioral health related field, managed care, or call center (preferred)

Responsibilities

• Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations:
• Coordinates and facilitates all inquiry calls regarding Lorenz Clinic programs
• Uses excellent telephone etiquette, empathy, and active listening skills
• Assesses, prioritizes, and documents calls
• Assesses and triages client admissions using identified admission criteria
• Completes client intake process:
• Assesses and triages client admissions using identified admission criteria
• Ensures insurance reimbursement and authorization
• Documents complete and accurate demographic and clinical information
• Secures information pertinent to the initial patient visit
• Obtains internal and external records when possible
• Provides client or referral sources with information regarding the programs
• Refers to other programs or community agencies when Lorenz services are not appropriate
• Secures payment for treatment, if applicable
• Recognizes problems and takes appropriate measures to resolve:
• Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies
• Identifies patients who 'no-show' or meet risk management criteria
• Collaborates with internal and external resources to ensure efficient patient flow:
• Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement
• Acts as a liaison between payers, business office staff, clinicians and clinic managers
• Partners with outreach department and appropriate community liaisons
• Monitors clinicians’ schedules to ensure full utilization & productivity:
• Coordinates the decision-making process in regard to intakes and waiting lists
• Schedules new visits
• Demonstrates ability to provide customer service that reflects developmental and acuity level as well as cultural differences of population served:
• Establishes trust with patient caregivers and involves them in care and decision making as appropriate
• Communicates in a respectful manner
• Ensures a safe, secure environment for all staff and visitors
• Individualizes intake plan to meet patient needs
• Modifies intake and/or referral plans based on population served
• Provides basic patient education, advocacy, and navigation based on preliminary assessment of needs

Benefits

• Full-time staff enjoy a robust benefits package that includes twelve weeks of paid parenting leave regardless of gender.
• Employer-sponsored health insurance, dental insurance, vision insurance, life insurance, and short- and long-term disability insurance are also available.
• A 401k with 401k matching is available.
• Paid time off, paid holidays, paid service/volunteer time, paid parental leave, an employee assistance program, a flexible schedule round out the offering.
• Because Lorenz is a training clinic, intake coordinators who are considering a foray into the counseling professions will benefit greatly from being immersed in an environment where they are surrounded by professionals of various developmental levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees