Intake Coordinator

Innovive Health•Medford, MA

27d

About The Position

Become an Innoviver! At Innovive Health, our mission is to provide best-in-class home healthcare services to patients with chronic behavioral health issues and complex medical needs. Our team is made up of skilled caregivers, nurses, and operations staff who collaborate to create innovative technology and data-driven solutions while ensuring the best outcomes for our patients. If you enjoy working one-on-one with patients outside of a clinical setting, Innovive Health has the opportunity you’re looking for. Innovive Health offers work-life balance, a competitive benefits package, and a competitive salary based on experience. If this sounds like the type of work you’re looking for, apply today!  POSITION SUMMARY:As an Intake Coordinator at Innovive Health, you will oversee the inbound referral process from first contact to admission. Responsibilities range from collecting information from referral sources, processing documentation in a timely and effective manner, and collaborating with multiple departments to ensure our patients receive a smooth transition to home care.What you'll do: Sort and process new patient home care referrals and resumptions of care for known patients received through various electronic portals, phone calls, faxes, and emails. Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and Medicaid. Accurately data enters patient information in Electronic Medical Records (EMRs). Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation. Collaborates with internal clinicians and other business partners to ensure timely adherence to patients care needs. Collaborate with healthcare providers, case managers, and referral sources to clarify service needs. Provide updates on referral status and address inquiries promptly. Accurately document all intake activities in the agency's system and maintain compliance with state and federal regulations. Ensure all required documentation, notes, paperwork, etc. are completed and uploaded to Salesforce and Healthwyse per processes. Works with multiple departments to ensure workflows are followed timely for authorization purposes per process. Monitors referral portal regularly to ensure the timely review of new referrals. Adheres to HIPAA laws and maintains patient confidentiality at all times. Participates in appropriate continuing education courses, committees, and meetings as required. Serves as point of contact between clinical, intake, and vendors electronically and telephonically as required. Identify and address gaps or delays in the intake process. Continuously improve workflows to enhance efficiency and patient satisfaction. Assists with managing the workload to ensure that referrals are handled in a timely manner. Ensures issue resolution with referrals, vendors, and missing documentation. Monitors Salesforce queue and HealthWyse exports.Serves as the point of contact for all referral sources. Performs other duties as assigned.

Requirements

Associate’s degree or equivalent in related work experience
1+ year experience in a healthcare administrative role
Knowledge of medical terminology
Proficiency in Windows environment, with emphasis on Word and Excel

Nice To Haves

Basic knowledge of Medical Insurance – MassHealth and Medicare a plus!
Previous experience in a medical office, or other medical administration role

Responsibilities

Sort and process new patient home care referrals and resumptions of care for known patients received through various electronic portals, phone calls, faxes, and emails.
Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and Medicaid.
Accurately data enters patient information in Electronic Medical Records (EMRs).
Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation.
Collaborates with internal clinicians and other business partners to ensure timely adherence to patients care needs.
Collaborate with healthcare providers, case managers, and referral sources to clarify service needs.
Provide updates on referral status and address inquiries promptly.
Accurately document all intake activities in the agency's system and maintain compliance with state and federal regulations.
Ensure all required documentation, notes, paperwork, etc. are completed and uploaded to Salesforce and Healthwyse per processes.
Works with multiple departments to ensure workflows are followed timely for authorization purposes per process.
Monitors referral portal regularly to ensure the timely review of new referrals.
Adheres to HIPAA laws and maintains patient confidentiality at all times.
Participates in appropriate continuing education courses, committees, and meetings as required.
Serves as point of contact between clinical, intake, and vendors electronically and telephonically as required.
Identify and address gaps or delays in the intake process.
Continuously improve workflows to enhance efficiency and patient satisfaction.
Assists with managing the workload to ensure that referrals are handled in a timely manner.
Ensures issue resolution with referrals, vendors, and missing documentation.
Monitors Salesforce queue and HealthWyse exports.
Serves as the point of contact for all referral sources.
Performs other duties as assigned.

Benefits

Competitive salary based on experience
Comprehensive benefits package includes medical, dental, vision, disability, and life insurance
24 days of paid time off
Paid Company Holidays
401k with company match
Dayforce Wallet - voluntary benefit that gives you access to earned pay
Wellness program
Tuition reimbursement
Online CEU credits
Excellent career growth opportunities