Intake Coordinator

HELMS HOME CARE LLC • Denver, NC

1d • $20 - $22 • Onsite

About The Position

The Intake Coordinator role is a full-time Monday-Friday 8am-5pm, in-office position based in Denver, NC, responsible for supporting the intake, scheduling, and coordination of home health infusion services. This role serves as a key point of contact between patients, pharmacies and internal teams to ensure accurate data entry, timely visit confirmation, and efficient scheduling. The Intake Coordinator plays a critical role in delivering high-quality patient care through strong organizational and customer service skills.

Requirements

• Must be able to commute to the office located in Denver, NC
• Associate’s Degree required
• OR
• Minimum of two (2) years of experience in healthcare, home health, infusion services, or customer service-related roles
• Strong attention to detail and data accuracy
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Customer-focused mindset with a compassionate approach to patient interactions
• Ability to multitask and prioritize in a high-volume environment
• Proficiency in Microsoft Office and basic computer applications

Nice To Haves

• Previous experience in home health, infusion therapy, or medical scheduling
• Familiarity with electronic health records (EHR) and scheduling software
• Knowledge of medical terminology
• Experience working in a fast-paced healthcare environment

Responsibilities

• Receive and process new patient referrals for home health infusion services
• Confirm patient visits and enter visit-related data accurately into the electronic scheduling system
• Coordinate and schedule nursing visits based on clinical availability, patient needs, and geographic coverage
• Communicate with patients, caregivers, nurses and pharmacies to confirm appointments and provide visit details
• Verify patient demographic information and ensure completeness of intake documentation
• Respond to incoming calls and inquiries in a professional and timely manner
• Collaborate with clinical and operational teams to resolve scheduling or intake issues
• Ensure compliance with company policies, HIPAA regulations, and healthcare standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree