Intake Coordinator-Remote
Lifepoint Health•Louisville, KY
7h•Remote
About The Position
At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®. More about our team The Intake Coordinator facilitates, supports, and assists with the Help for Heroes intake process. This position will facilitate the intake process between the Help for Heroes team and military base referral personnel, command and/or service members.
Requirements
- Applicants should have a Bachelor’s degree in Counseling, Social Work, Business Administration, or related field from an accredited school required with 3 years of clinical or hospital setting experience is preferred.
- Knowledge of behavioral health care.
- Strong organizational skills.
- Ability to work collaboratively with a diverse team of healthcare professionals.
- Proficiency in using technology, including Microsoft Word, Excel, and PowerPoint.
- Excellent communication and interpersonal skills.
Nice To Haves
- Prior military experience highly preferred.
Responsibilities
- Communicate with facilities regarding new and pending intake referrals and coordinate all required arrangements, including travel and collection of necessary information and documentation
- Monitor and follow up on all pending referrals to ensure timely progress.
- Ensure all processes, plans, and policies are consistent with organizational philosophy, standards, and objectives.
- Support timely admission of program participants and update all relevant stakeholders.
- Facilitate, coordinate, and manage all incoming travel arrangements for service members from their base to the assigned facility while serving in an on‑call capacity.
- Reports on system-related matters to enhance protocols and strengthen collaboration among the call center team, military base referral sources, and participating facilities.
- Ensure each admission-related call is accurately documented, appointments are scheduled, and referral documents are sent to the appropriate facility.
- Respond promptly and professionally to all incoming program-related calls and inquiries.
- Maintain a work schedule that includes on‑call responsibilities, which may include weekdays, evenings, overnight shifts, weekends, and holidays.
- Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
- Other duties as assigned.
Benefits
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
