Intake Coordinator

Wyandot Behavioral Health Network•Kansas City, KS

10d

About The Position

Purpose: Facilitate access to services by coordinating intake and crisis access duties, assisting clients with the intake process, gathering necessary documents and information, and ensuring accurate data entry into the relevant systems.

Requirements

Bachelor’s degree with an emphasis in social work, psychology, rehabilitation, or other related health fields preferred. Equivalent education plus experience will also be considered.
Computerized database, word processing, and spreadsheet experience required.
Experience working with clients in a community mental health center or other social services related field.
Exceptional verbal and written communications skills, including the ability to write and speak concisely, succinctly, and accurately in a style appropriate to the audience.
Must have excellent interpersonal skills and be at ease in conversing with constituents at all levels.
Must have the ability to be diplomatic and professional at all times, while exercising excellent judgment and discretion as appropriate.
Must have excellent organizational skills, be detail-oriented, able to effectively multi-task.
Demonstrated or proven ability to set priorities, attain deadlines, while balancing multiple tasks.
Flexible and adaptable as demands and focus shift.
Strong decision-making skills in fast-paced environment.
Creative, innovative, and flexible approach to work functions.
Ability be flexible in work hours.
Ability to recognize and be sensitive to cultural and ethnic differences.
Must be able to safely perform essential job functions, with or without reasonable accommodations
Clearance through the Kansas Child Abuse/Neglect Register and criminal background check.

Nice To Haves

Bilingual and bi-cultural preferred.

Responsibilities

Greets new clients to orient them to services, to collect needed documents and data, and to coordinate their intake evaluation with a licensed clinician.
Meets with clients within 10 minutes of arrival to PACES.
Supports clients in understanding and completing consent and other initial documentation.
Follows the new client throughout the intake process to ensure that they are seen promptly and updated throughout their initial appointment.
Promotes a trauma-informed environment.
Interact positively with other members of the agency and team, including active participation in supervision activities, team meetings, continuing education, etc.
Collaborates with team members, community partners and service organizations to closely coordinate care and support access to services.
Interact positively with other members of the organization and team, including active participation in supervision activities, team meetings, continuing education, etc.
Completes timely and accurate documentation of services in the medical record and other relevant databases as required.
Models and inspires flexibility and creativity in the delivery of services.
Complies with all relevant Center policies and procedures.
Assures compliance with Medicaid, State licensing regulations, grant and other contractual standards.
Performs other duties as deemed appropriate by immediate supervisor or designate.