Bilingual Licensed Intake Coordinator (LPC/LSW) - PT or FT

Family Solutions Of Ohio INC • Bedford Heights, OH

71d • Hybrid

About The Position

As our Intake Coordinator, you will be the welcoming face of Family Solutions — connecting new clients to services quickly and compassionately. You will perform diagnostic assessments, develop person-centered treatment plans, and coordinate care to ensure a seamless start to mental health services. Your work directly impacts client engagement and satisfaction, helping us uphold our no-wait-time policy and commitment to culturally responsive care.

Requirements

• Licensure: Licensed or license-eligible mental health professional (e.g., LPC, LCSW, LMFT, PsyD, etc.).
• Bilingual: Fluent in Spanish and English (required).
• Tech-Savvy: Comfortable with electronic health records and virtual communication tools.
• Professionalism: Strong organizational skills, attention to detail, and ability to work independently while supporting a collaborative team culture.

Nice To Haves

• Experience: Clinical assessment and treatment planning experience strongly preferred; knowledge of community resources and care coordination is a plus.

Responsibilities

• Client Engagement: Contact new appointments within 24 hours to welcome them and confirm the intake or reassessment appointment.
• Clinical Assessment: Conduct thorough, trauma-informed diagnostic assessments and determine the appropriate level of care using DSM-5 criteria.
• Care Coordination: Collaborate with schools, physicians, and other providers to gather records and support a smooth intake process.
• Treatment Planning: Create individualized treatment plans (ITPs) within 7 days, ensuring plans are person-centered, strength-based, and medically necessary.
• Medication Support: Coordinate medication evaluations/management appointments as needed to promote continuity of care.
• Documentation & Compliance: Complete all assessments, treatment plans, and EHR updates within required timelines to maintain compliance and service quality.
• Professional Growth: Stay informed on best practices in clinical interviewing and assessment tools, and participate in ongoing professional development.
• Team Collaboration: Work alongside clinical supervisors and multidisciplinary teams to support clients and maintain quality standards.

Benefits

• Impactful Work: Be part of a mission-driven organization expanding access to high-quality mental health care for underserved communities.
• Flexibility: Office-based/Community-based role with the ability to make a difference where clients need it most.
• Growth & Support: Ongoing professional development, mentorship, and a culture that values your expertise.
• Competitive Structure: Open to full-time employment or PRN contractor opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed