Intake Coordinator
About The Position
Fortune Society’s Behavioral Health (BH) team is seeking a dynamic, person-centered Intake Coordinator to join our rapidly expanding outpatient Treatment Services unit. The ideal candidate will have exceptional interpersonal skills, a solid work ethic, and an ability to multitask. Responsibilities include serving as the initial point of contact for all clients, effectively managing all internal and external referrals, scheduling appointments, and day-to-day office administrative responsibilities. This is a growth position for the right candidate and an excellent opportunity for a CASAC or CASAC-T to join a collaborative, client-centered team.
Requirements
- A CASAC or CASAC-T is required
- Additionally, a bachelor's degree, or high school diploma with commensurate experience in the field preferred
- Minimum of 1 year of experience as an administrative assistant or coordinator in an outpatient clinic setting, preferably mental health and/or substance abuse related
- Strong computer and organizational skills, including proficiency in Microsoft Office
Nice To Haves
- Some work or internship experience with individuals experiencing psychiatric issues, trauma or incarceration a plus
- Bilingual is a plus.
Responsibilities
- Establish rapport with clients and accurately obtain background and demographic information to initiate BH services
- Track all internal and external referrals and maintain correspondence with referral sources and clients during pre-admission period
- Screen referrals for priority per OASAS or OMH guidelines
- Conduct pre-release screenings for DOCCS and DOC as well as pre-and post-release housing screenings as needed
- Conduct evidence-based screenings with clients to identify appropriate levels of care for treatment
- Complete thorough documentation of screening results, preliminary diagnosis, level of care determination, and intake decision
- Manage client schedules for the treatment services clinic in Accumedic and reconcile clinical schedules with claim volume; accurately enroll new clients into Caseworthy, conduct preliminary insurance checks, and complete intake and consent process
- Facilitate weekly orientations for newly enrolled participants as needed
- Conduct and perform data entry for GPRA and SAMHSA Cross-Site surveys/evaluations at intake, 6-month follow-up, and discharge, maintaining appropriate follow-up rates
- Schedule initial health screenings with the RN
- Participate in Multidisciplinary Team meetings (MDT), collaborating on client/counselor assignment
- Screen participants at intake for appropriateness of referrals to other Fortune Society programs
- Notify clients of cancelled appointments
- Manage the board report process and other data analysis projects as requested by senior management; liaise with EQI as appropriate to complete projects
- Answer main clinic number, manage faxes and mail for the Behavioral Health division
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
