Intake Coordinator
About The Position
At Homelink Corporation, we provide 24/7, 365 temporary housing nationwide, and have been a leader in our industry for over 20 years. Our solutions have a real impact on every person we assist, from the policyholder to the insurance carrier. We take pride in delivering fast, reliable services that are backed by a strong and caring team. We are seeking a motivated and dynamic individual with excellent communication and multitasking skills who can thrive in a fast-paced, remote environment. This position is full-time (40 hours/week). ---------------------------------------- Job Summary: Our Intake Coordinator is responsible for providing immediate assistance to and service incoming calls from our customers. This individual will also assist with daily administrative duties and provide support to various departments.
Requirements
- High School Diploma is required, Bachelor's Degree a plus.
- A minimum of three (3) years of experience in a professional office environment.
- Professional, compassionate, upbeat, and friendly demeanor.
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Strong computer and data entry/typing skills.
- Proficient in Microsoft Office Programs (Microsoft Word, Microsoft Excel, Microsoft Outlook).
- Strong orientation toward customer/client service.
- Team-oriented individual.
- Excellent organization and planning skills, proven ability to manage several priorities at once.
- Some evenings and weekends are required.
Nice To Haves
- Bachelor's Degree
Responsibilities
- Provide an immediate response and support for a high volume of incoming calls.
- Execute the intake process for incoming claims (collect policyholder and insurance policy information).
- Provide an exceptional customer service experience to our policyholders and customers.
- Apply critical thinking to provide solutions to appropriately address each family’s individual needs.
- Direct calls to the appropriate parties. Take and relay detailed messages when required.
- Update internal files, databases & spreadsheets.
- Maintain a professional office environment.
- Provide administrative support to team members.
- Assistance with hotel booking needs, when needed.
Benefits
- Competitive pay, health, vision, dental and life insurance, paid time off, 401(k) with company matching after one (1) year, and on the job training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
