Intake Coordinator

Varco Hospice•Houston, TX

2d•Onsite

About The Position

We are seeking a detail-oriented and compassionate Intake Coordinator to support the intake and admission process for our home health and hospice agency. This role is critical in ensuring a smooth transition for new patients by coordinating referrals, verifying eligibility, and maintaining clear communication with referral sources, patients, and internal clinical teams. The ideal candidate thrives in a fast-paced healthcare environment, is highly organized, and is committed to delivering excellent service and patient care.

Requirements

Experience in an intake, admissions, or administrative role, preferably in home health or hospice
Knowledge of Medicare, Medicaid, and private insurance verification processes (preferred)
Strong organizational and time-management skills with the ability to manage multiple referrals simultaneously
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and EMR systems
Excellent verbal and written communication skills with a professional and compassionate approach
Ability to work independently, prioritize tasks, and adapt in a fast-paced environment
Spanish (Required)

Nice To Haves

Knowledge of Medicare, Medicaid, and private insurance verification processes (preferred)

Responsibilities

Manage incoming referrals and coordinate the patient intake and admission process
Verify insurance eligibility and benefits (Medicare, Medicaid, and private insurance)
Serve as a primary point of contact for referral sources, patients, and families
Ensure all intake documentation is complete, accurate, and compliant with regulations
Coordinate with clinical teams to facilitate timely start-of-care visits
Accurately enter and maintain patient information in the EMR system