Intake Coordinator - Criminal Justice Program

Odyssey House•South Salt Lake, UT

5h•$20•Onsite

About The Position

Odyssey House is seeking a Full-Time Intake Coordinator for our Criminal Justice Program! Summary: The Intake Coordinator is the first point of connection for clients entering our recovery programs. This role blends compassion with precision — ensuring individuals feel welcomed and supported while maintaining accurate records, organized systems, and smooth coordination across teams. We are looking for someone highly organized, technically confident, and detail-oriented who thrives in structured environments and understands the importance of both data integrity and human care. Odyssey House’s Core Values Integrity (I) – We do what is best for the clients and community. Always Wholeheartedness (W) – We are sincere in our commitment towards a better life for all. Connection (C) – We seek opportunities to engage with one another. Personal Growth (G) – We are curious about how to be better versions of ourselves. Location: South Salt Lake City Schedule: Monday - Friday 8 am - 4 pm Full-Time Benefits Include: $9,000/year tuition eligibility Paid continuing education/training opportunities Monthly incentives and awards Casual dress and atmosphere Health insurance: medical, dental, vision, FSA, long & short-term disability Competitive 403b match after 1 year Accrue up to 34 paid days off annually Wellness perk: convert ½ of unused sick time to vacation at year-end Sabbatical program after 5 years of service (we pay you to take a vacation!) On-demand pay – access earned wages early (conditions apply) Extra time off & gift packages for employees after 90 days 24/7 Employee Assistance Program (EAP) for mental health and more Key Responsibilities Client Intake & Communication Serve as the liaison between Jail staff and courts regarding new clients Serve as the primary contact for new referrals and program inquiries Conduct intake screenings and collect required documentation Schedule assessments, orientations, and program placements Maintain professional, trauma-informed, and recovery-aware communication Data & Systems Management Enter and maintain accurate client data in databases and tracking systems Manage spreadsheets for referrals, enrollment status, waitlists, and reporting Ensure documentation compliance with organizational and funding requirements Generate routine reports for program and leadership teams Coordination & Administration Collaborate with case managers, clinicians, and program staff to ensure smooth onboarding Track deadlines, follow-ups, and required paperwork Maintain organized digital and physical files Support audits and program reporting needs Maintain client updates and information to courts, legal and collateral contacts Key Strengths for Success Systems thinker who loves order and clean processes Calm under pressure and able to juggle multiple priorities Follow-through driven — things don’t fall through the cracks Comfortable with both people-facing and data-focused work Why This Role Matters Your work ensures individuals entering recovery experience a smooth, respectful, and well-supported start — while the organization stays compliant, efficient, and mission-focused. You help build the bridge between people seeking help and the services that change lives. Requirements Required Qualifications 1+ years of experience in an administrative, intake, or coordination role Strong technical skills, including: Spreadsheet proficiency (Excel or Google Sheets — formulas, sorting, tracking) Comfort learning databases or case management systems Exceptional organizational skills and attention to detail Ability to manage confidential information with discretion Strong written and verbal communication skills Ability to balance compassion with boundaries in a recovery-focused environment Employment offers are contingent upon successful completion of required pre-employment screenings , which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license. All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position. Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff. Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times. EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Requirements

1+ years of experience in an administrative, intake, or coordination role
Strong technical skills, including: Spreadsheet proficiency (Excel or Google Sheets — formulas, sorting, tracking)
Comfort learning databases or case management systems
Exceptional organizational skills and attention to detail
Ability to manage confidential information with discretion
Strong written and verbal communication skills
Ability to balance compassion with boundaries in a recovery-focused environment

Responsibilities

Serve as the liaison between Jail staff and courts regarding new clients
Serve as the primary contact for new referrals and program inquiries
Conduct intake screenings and collect required documentation
Schedule assessments, orientations, and program placements
Maintain professional, trauma-informed, and recovery-aware communication
Enter and maintain accurate client data in databases and tracking systems
Manage spreadsheets for referrals, enrollment status, waitlists, and reporting
Ensure documentation compliance with organizational and funding requirements
Generate routine reports for program and leadership teams
Collaborate with case managers, clinicians, and program staff to ensure smooth onboarding
Track deadlines, follow-ups, and required paperwork
Maintain organized digital and physical files
Support audits and program reporting needs
Maintain client updates and information to courts, legal and collateral contacts